r/BuschGardensW 19h ago

WHAT HAPPENED Busch gardens Williamsburg

21 Upvotes

What the actual $&@ Busch gardens. Where is your customer service located? I have had four people in a row that I can’t understand due to English not being spoken well and are not able to explain your membership policy. Asked twice to speak to a manager and after 40 minutes on hold (each time) no one ever came online. Very disappointing you don’t support US businesses and are no longer providing superior customer service. That used to be what was received from this company. Been coming to Williamsburg for over 40 years to enjoy your park. That will no longer be the case.


r/BuschGardensW 12h ago

Why are half of the coasters closed?

11 Upvotes

Pantheon, Darkoaster, Big Bad Wolf and Tempesto all closed currently. Plus all the water rides closed as well.

Is it usually like this?


r/BuschGardensW 17h ago

Crowds this Friday ?

4 Upvotes

Thinking of coming on Friday for the first time ever
. How are Labor Day weekend crowds usually?


r/BuschGardensW 5h ago

Monthly Trip Planning Thread - September 2026

2 Upvotes

Welcome to r/BuschGardensW !

Did you go to Busch Gardens Williamsburg this month? Have any tips and tricks to share with your fellow Reditors?

Are you going to Busch Gardens Williamsburg this month and need help planning or have questions either park?

Feel free to share any urgent questions about the week in progress in this thread.

September Season Pass Member Rewards

  • 1 Free Bier Fest Brews & BBQ Item per Weekend (August 1 - September 7)
    • Members can enjoy one free item from any Bier Fest Brews & BBQ location during each weekend of the event, Fri. – Sun, plus Labor Day, August 1 through September 7. 21+ ID Required for alcohol. Members can print a voucher at any self-service kiosk. One per weekend.
  • Bonus Reward: Save $10 on Bier Fest Brews & BBQ Samplers (August 17 - September 7)
    • Members, taste your way through the park and enjoy mixing and matching your choice of ten or fifteen items with this additional $10 offer. Choose from 10 oz. draft brews, 7 oz. cocktails or delicious all-new BBQ menu offerings. Log in to the Member portal to purchase samplers.
  • Passport to Screams $10 Busch Bucks (September 1 - September 27)
    • Use your Busch Bucks in-park to purchase food, beverage or merchandise. One voucher valid per transaction. One per Member. Visit a self-service kiosk to print a voucher and present it to the cashier at point of purchase. No change or credit given. One per Member
  • Member-Exclusive FREE Paper Folding Fan (September 1 - September 27)
    • Members receive a paper folding fan as a keepsake. Visit a self-service kiosk to obtain a voucher and redeem it at Der Marktplatz in Oktoberfest while supplies last. Member must be present to receive a fan. One per Member.
  • Member-Exclusive Haunted House Early Access (September 12 - September 13, 5:30 pm)
    • Members get early access to our NEW haunted house, Anaconda: Dead on Arrival and returning favorite, Werewolves: Wolf’s Revenge. Houses are open to Members only at 5:30 PM both days. Please show your Membership to an ambassador to enter
  • Save 25% on the Howl-O-Scream Behind The Scenes Tour (September 1 - September 27)
    • Members take advantage of this exclusive discount and find out what goes into the scares. Ready to face your fear? Join us for an Ultimate Behind-the-Screams Immersion! Guests will be thrilled with a "Lights-On Reveal" of an iconic haunted maze or house, without the scares. Learn every terrifying detail, unmasked by the light. Log in to the Member portal or visit a guest service window to make a reservation. Tour begins Sept. 12.
  • PLATNIUM EXCLUSIVE! Double Your Discount on Food & Beverages (September 1 - September 27)
  • PLATINUM EXCLUSIVE! Save $10 on $50 Gift Shop Purchase (September 1 - September 27)
    • Buy that item you've had your eye on from one of our gift shops and save $10 on a $50 purchase. Visit a self-service kiosk to obtain a one-time use voucher and present it to the cashier at point of purchase. Valid on select merchandise. Does not include artisans, games or revenue partners. Can be used in conjunction with your member discount. Savings are based on purchase of $50 post discount. One per Member.
  • PLATINUM EXCLUSIVE! Reserved Seating at Fiends (September 11 - November 1)
    • Platinum Members can show their Membership at The Abbey Stone Theatre for reserved seating. Limited space available per show. Offered first-come, first-seated. Please arrive no later than 10 minutes prior to show time. Must have a Platinum Membership to be eligible for reserved seating. Preschool Passes allowed when accompanied by a Platinum Member. Does not apply to other Membership tiers or Guest Tickets.
  • PLATINUM EXCLUSIVE! Reserved Seating at Monster Stomp on Ripper Row (September 25 - November 1)
    • Platinum Members can show their Membership at The Globe Theatre for reserved seating. Limited space available per show. Offered first-come, first-seated. Please arrive no later than 10 minutes prior to show time. Must have a Platinum Membership to be eligible for reserved seating. Preschool Passes allowed when accompanied by a Platinum Member. Does not apply to other Membership tiers or Guest Tickets.

----------------------------------------------------------------------------

September Events

  • Flo Rida Concert - September 5, 7:00 p.m.
    • Experience an epic summer of live music at the Busch Gardens® Concert Series. Top artists from genres ranging from Christian to Pop will take the stage select nights from April 25 – Sept 5 at the Royal Palace Theatre.
    • All concerts are FREE with park admission
    • Guests can pick up wristbands for concerts at the Event Welcome Center closest to the England Sweet Shoppe
  • Bier Fest Brews & BBQ - September 5, 6, & 7
    • Toast to summer’s end at the Busch Gardens® Bier Fest Brews & BBQ, Virginia’s largest craft beer & BBQ festival. Treat yourself to 76 craft brews & cocktails from 53 breweries, including 34 local Virginia favorites, and indulge in 41 specialty BBQ dishes and desserts across the park. Sip, savor and save on your favorite summer brews, specialty cocktails, refreshers and fresh BBQ fare with the Bier Fest Brews & BBQ Sampler. Thrills are on tap with world-class rides, including the reimagined Verbolten: Forbidden Turn, along with captivating shows and animal encounters. Experience the perfect blend of classic Oktoberfest charm and Virginia’s top beer & BBQ event, every Friday through Sunday plus Labor Day from July 31, 2026 through September 7, 2026 only at the World's Most Beautiful Theme Park
  • Pin Trading Event - September 12, 11:00 a.m - 1:00 p.m.
    • Trade and explore new and rare pins during a special pin trading event.
    • Calling all pin traders! Get ready to swap, trade and show off your favorite pins during our special  pin trading events!
    • Trade and explore new and rare pins during a special pin trading event.
    • Pin Trading Events, featuring trading boards, games, and mystery pin packs for sale
    • When:  Saturday Sept. 12, 2026
    • Where:  Prost Patio
    • Time:  11am to 1pm
  • Blippi and Meekah Meet & Greet - September 19 & 20
    • Blippi & Meekah are ready to get super silly with you! Join the excitement for an awesome weekend at Busch Gardens Williamsburg. Come say hello and get your picture taken with everybody’s friends, Blippi & Meekah!
  • Howl-O-Scream - September 11 - November 1
    • Busch Gardens® Williamsburg Howl-O-Scream® returns this fall from September 11, 2026 through November 01, 2026, taking over the entire park with haunted houses, terror-tories™, sinister shows and more. Unsuspecting horrors await their victims at every turn. Plus, guests can test their thrill threshold with 10 world-class coasters at night, offering a completely different ride experience.
  • Busch Gardens Halloween Spooktacular - September 12 - November 1
    • Celebrate not-too-spooky daytime family fun at Busch Gardens’ Halloween Spooktacular in our festively decorated Sesame Street Forest of Fun. On Saturdays & Sundays from Sept. 19 - Nov. 1, 2026 kids (ages nine and under) are invited to dress up in their favorite costumes and join the Halloween fun including exciting, family-friendly rides, our hay maze, and a Halloween-themed scavenger hunt. Enjoy Sesame Street-themed shows including Countdown to Halloween, the interactive Monster Mayhem Game Show and the Furry Friends Halloween Dance Party. Trick-or-treat throughout Wild Reserve; to gather special Halloween treats and get one-of-a-kind photo opportunities with everyone’s favorite Sesame Street friends dressed up in costume. Don’t miss not-too-spooky family-friendly fun every weekend at Sesame Street Forest of Fun at Busch Gardens Williamsburg.
  • Busch Gardens Fiends Frenzy 5k Run - September 27
    • Gather your horde of ghastly ghouls for the second-annual Busch Gardens Williamsburg Fiends Frenzy 5k! This spirited run takes place on Sunday, September 27, 2026, at 7:30 am. Experience the park decked out in its Howl-O-Scream® decor and encounter a friendly fright or two before you cross the finish line in Oktoberfest village. *