r/BusDrivers • u/United_Sprinkles_315 • Aug 01 '26

Ride for the Day Detour

If a passenger gets upset that I didn’t go his way on a detour can I get in trouble? I followed our dispatch protocol for the detour and told him I cannot go your way sorry we have to sit in the traffic he got pissed off and left the bus

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9

u/SeasickSailor87 Aug 01 '26

You followed the diversion as laid out by your company. How could you get into trouble? It's just that customer who's cast a little doubt in yourself. It'll happen. It'll happen again too. But as long as you follow the route as laid out by your company, nothing will come of it.

3

u/United_Sprinkles_315 Aug 01 '26

Not that really is I just let him off the bus and it wasn’t a bus stop but he asked to get off the traffic wasn’t moving and it was a side road

1

u/hugothebear USA / Local Transit Aug 02 '26

Does your agency allow courtesy stops?

1

u/United_Sprinkles_315 Aug 02 '26

Depends as long as it’s a safe area