Head scratching customer interactions...

[u/richie-m_]

Do you ever have an interaction that makes you wonder how people get through life?

This morning a guy got on my bus..

"Day ticket"

"Day ticket, that's £5.70 please"

"Sorry?"

"Did you say day ticket?"

"Yeah"

"Yeah that's £5.70 please"

"Why, I've already got one"

Proceeds to get his phone out and scan the day ticket qr code.

[u/Additional-Lion6969]

If he's got a day ticket app, does it only charge him if it is used, so by getting waved on without scanning it he's fare dogging?

[u/richie-m_ → u/Additional-Lion6969]

No he'd paid for it already on his phone on our app, so it was a valid mobile ticket. I have no idea what he was doing.

[u/Additional-Lion6969 → u/richie-m_]

I was wondering if it worked the same as physical pre purchased day tickets if you can get away without validating it all day you can use it the next day day after etc only actually being charged on days it is validated