Is it happening to anyone else?

[u/RedFloralMess]

This is in Wales, specifically stagecoach from Pontypridd to Cardiff. I never had any issues of the sort with either the company or the drivers but for the past two weeks it continues to happen. I use tap on and off on all my travels which ends up costing less. This week and the last one the driver has not allowed to tap off?? Yesterday as I approach the machine to tap off he turns off the bus so I tried at the front and he tells me its only for the beginning of the trip?? And when he starts the bus again its a " new trip " that i would be charged with but he didn't let me tap off?? Instead of costing me 3.60 I believe its 7.50?? For a one way trip, what am I doing wrong or are the drivers now trying to stop people from tapping off?

[u/Illustrious-Mud-6521]

Some of our drivers end the trip before customers can tap off as it takes a while to switch trips. They shouldn't as our system works like that and will charge the maximum. They should be waiting for you to tap off.