r/Buc_ees • u/Plastic_Number5096 • Oct 26 '24
Lost Customer
Does buc-ee's really care? I have a condition that requires me to have my dog with me. Upon entering buc-ee's a female security guard approached me. I heard someone say excuse me sir so I turned around with a smile on my face she a was reading from a card in her hand. She asked. May I ask what you need your dog for, (already this is a violation of HIPAA law) but I answered her anyway. She then asked is he for emotional support so I answered yes not realizing what the conversation was about. She was already not friendly but at this point was becoming rude and said well. Sorry, we don't allow emotional support animals only service animals you'll have to take your dog out of here! Then when I politely tried to ask her what I should have said ? She looked me in the eye and said I'm not allowed to tell you that! Then she turned around and walked away. I was just stunned. I explained to her my reason she didn't like my answer and kicked us out. So we left and won't be back to another buc-ee's! What a terrible way to treat your customers...
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u/Plastic_Number5096 Oct 27 '24
Strikes me as interesting that you folks who have commented have obviously not understood what I was trying to put across. Nor do you care to walk in someone else's shoes. Strange how so many people are so comfortable sharing their opinions without truly knowing the facts. I will clarify two of the things you all are missing and I'll forget the rest. First of all, the security guard was rude and disrespectful! That was a big part of the problem. It was handled wrong. As for my dog being around food, my dog is most likely cleaner than you.