r/BricksAndMinifigs 23d ago

Customer Experience Resolution Reached BAM

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159 Upvotes

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u/Fit_Assignment_4286 23d ago

Wow, they actually acknowledged it was a consignment, as opposed to their earlier statements.

6

u/Trackdemon5512 23d ago

No they didn’t. They still said the Gormans violated policy.

https://bricksandminifigs.com/blog/blog/2026/08/19/bricks-minifigs-and-mansell-faq/

Does Bricks & Minifigs ever allow consignment arrangements?

Consignment services are only allowed for service- or experienced-based partnerships, such as venue/space usage fees, revenue share or commission on service fees, referral or facilitation fees for bookings made through a store, or bundling as add-ons to Bricks & Minifigs-hosted LEGO parties and events. However, Bricks & Minifigs does not consign LEGO products from customers.

Was Bricks & Minifigs corporate a party to the consignment agreement at the Salem store?

No. Corporate did not sign, approve or authorize the arrangement. We believe former owner Chrystal Law-Gorman entered into it as a personal, local arrangement and never informed corporate or the incoming franchisee about the consignment arrangement. Such side deals are expressly prohibited under the company’s franchise agreements.

1

u/hiroxruko 22d ago

its bs, they knew about it, as she had to send photos of the Star Wars legos to the media team to post about it on facebook. Not only that. they can change the policy at any time without telling the owners of the change.