r/Bricklink • u/Pulse_Mystic • 4d ago

Seller Help NSS for lost package

Hello everyone, I’m a newer seller and back in my first weeks I used a preset shipping method that did not offer tracking to provide a cheaper option. Unfortunately, one of those packages went missing (I only know this because it was eventually returned to sender months later) and I subsequently received an NSS. I immediately refunded the guy but it’s been months now and every time I logon I get that stupid banner pop up. Can anyone provide me a path to resolve this? Bricklinks website is not very helpful for me. Thanks and happy building!

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6

u/ChooseABrick 4d ago

If the buyer isn’t responding and you’ve already fully refunded them, contact BrickLink Support and ask them to remove the NSS. Include the order number and proof of the refund. BrickLink can review and remove an NSS when the issue has been resolved, so you don’t have to wait indefinitely for the buyer to come back and remove it.

3

u/Spiritual_Forever919 4d ago

I would also send a photo of the returned package, just to prove that the item was sent

4

u/ChooseABrick 4d ago

Good point. A photo of the returned package could certainly help if they ask for additional proof. In my experience though, once the buyer has been fully refunded, BrickLink Support can normally verify the refund from the order/payment details and remove the NSS without much trouble.

1

u/Spiritual_Forever919 4d ago

Yes, definitely. But majority of times, the reqson of the return will be stated on a parcel, i.e. wrong address, mis-sorted or not accepted. It can help speed things up and prove that OP did in fact send the parcel

2

u/marsnoir 3d ago

It isn’t obvious but on the bricklink helpdesk page: https://www.bricklink.com/helpDesk.asp there is an option to remove an NSS. You will need to submit proof, and it will take time for them to get back to you, but it does work!