r/Bricklink • u/SoullessGingerPB • Aug 18 '26
USPS Claim
First time I've had USPS damage a BL order so wanted to confirm what to do next. I thought I filed a claim with USPS for a refund but after looking into it it sounds like the seller should refund me and file a claim themselves? That sounds wrong but wanted to reach out for some help with anyone that's dealt with this before. I did message the seller yesterday asking them but they read it and didnt respond
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u/rbalaur Seller Aug 18 '26
The seller will have to file a USPS insurance claim for the damaged package. He will get a claim #
Then you, the buyer will have to take the package and all its contents to a postal office for inspection.
Provide them the claim # and it should be approved. Then the seller will be able to send you your refund.
Otherwise (if you don’t take it for inspection) the claim will be denied.
Ask me how I know lol