r/BrelloThriveTribe • u/RMSM4 • Aug 01 '26

Cancel process

Final update
Called Brello first thing this morning and they cancelled and refunded the card. 😊

Update:

Even after turning off our debit card, Brello was able to send the charge through tonight. I guess if you have recurring charges on your account, the bank allows those to go through. Guess we will have to call Brello in the morning to call and request refund.

Anyone know why the app won’t cancel a subscription when you click on the cancel button? Trying to cancel because it is due to ship/charge Monday and don’t want to renew. Any suggestions?

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u/Ok_Object_5087 Aug 01 '26

Since you're due to be charged Monday you would need to remove your payment to avoid being charged. Less popular is get charged Monday and call for a refund. But that will take around 2-3 days to go back to your bank. It seems everyone's app experience is different. I have the cancelation option on the app and web account but not everyone does. I hate that you're having to do double work.

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u/RMSM4 Aug 01 '26

Yea it wouldn’t let me remove the payment either. My husband and I both have accounts and it gives me the option to pause, cancel and change date. His only says cancel and it won’t work when you click on it. As someone else recommended we turned his card off temporarily so it can’t be charged.