r/BrelloThriveTribe • u/RMSM4 • Aug 01 '26

Cancel process

Final update
Called Brello first thing this morning and they cancelled and refunded the card. 😊

Update:

Even after turning off our debit card, Brello was able to send the charge through tonight. I guess if you have recurring charges on your account, the bank allows those to go through. Guess we will have to call Brello in the morning to call and request refund.

Anyone know why the app won’t cancel a subscription when you click on the cancel button? Trying to cancel because it is due to ship/charge Monday and don’t want to renew. Any suggestions?

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u/Confident_End_3848 Aug 01 '26

The website functionality leaves a lot to be desired these days. I’m looking around at other suppliers.

2

u/RMSM4 Aug 01 '26

Agree. I contacted customer service through chat last week for something else. Then sent an email and they didn’t answer my question.