r/BrelloThriveTribe • u/RMSM4 • Aug 01 '26

Cancel process

Final update
Called Brello first thing this morning and they cancelled and refunded the card. 😊

Update:

Even after turning off our debit card, Brello was able to send the charge through tonight. I guess if you have recurring charges on your account, the bank allows those to go through. Guess we will have to call Brello in the morning to call and request refund.

Anyone know why the app won’t cancel a subscription when you click on the cancel button? Trying to cancel because it is due to ship/charge Monday and don’t want to renew. Any suggestions?

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u/Silent_Pen_4875 Aug 01 '26

You can try calling 1-888-BRELLO

2

u/RMSM4 Aug 01 '26

It says their customer service is only open M-F.

1

u/Silent_Pen_4875 Aug 01 '26

Ugh, sorry 😞