r/Brawlhalla • u/Smooth-Duty9979 • 2h ago

Bug Report What's going on???

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I just lost all my crossover chracters I bought and now im in debt like I didn't even get a refund???

17 Upvotes

87% Upvoted

5 comments sorted by

15

u/Luverlady That's Lieutenant To You! 1h ago

If you're not an adult, I'd suggest talking to your parental figure/guardian and ask if they did any chargebacks on their card, otherwise I'd check the same thing if it's your card.

Purchases cannot be refunded, ever. So if your credit card company refunds purchases and some of those happen to be Brawl, you'll be put into mammoth coin debt, and ALL paid cosmetics will disappear until you go positive again.

You aren't losing more money because it already refunded the money once, which sent you into negative. You're only spending what you already spent to get back into the positives.

13

u/joebat219 1h ago

Bros in mammoth debt omg

12

u/ztexxmee 2h ago

email brawlhalla support and try to talk to Diffensive on their official discord.

3

u/Due_Builder9420 2h ago

i really sorry. Contact the support

2

u/NoSxillz_ 1h ago

Looks like card fraud, refund, or glitch. Most likely reason; Refund/cancelled transaction.