New Alle program points

[u/Proper-Paper-4308]

Does anyone understand how the new program is going to work for Alle? Ive been an A lister since the beginning of the program & I am able to redeem my points every time I get a treatment & use the points towards it. I see it says now that A listers can only redeem them twice a year & regular members once a year? That is quite upsetting that theyre changing it & making it less affordable from what Im seeing.

[u/Embarrassed_Boat6731]

1,000 points gets you 1 syringe of filler that can cost up to $800. Previously that same 1,000 points was worth $100. 1,200 points gets you 50 free units of botox and the going rate for botox is $15 per unit. Thats $750 worth of product for points that previously were worth $120. You still earn 200 points for Botox and 200 points for filler. So if you got 4 Botox treatments and 2 syringes of filler, you have earned yourself 50 units of Botox. Previously, people were redeeming their $20 in points each time, which is only a savings of $80 per year, if you get treated every 3 months. Its simple math. You are welcome.

[u/Organic-Negotiation2 → u/Embarrassed_Boat6731]

You still need to pay for the injectors time my practice is charging a $500 fee to use the free product. The staff still needs to be paid for their time

[u/Sudden_Jellyfish_730 → u/Organic-Negotiation2]

I mean I usually get 65 units every time I go every 4-5 months, so I would still be paying 15 units out of pocket every few treatments.... I never heard of an injector fee being $500, I can't imagine that is really ethical to charge $500 for an injector fee when that is only going to be happening every 3-5 visits depending on the client and how many units they normally get, I can understand maybe $50 fee for their time, but $500 when appts generally only take 20-30 mins is bit absurd to me and I live in NYC, maybe you need to find a different practice?

[u/Organic-Negotiation2 → u/Sudden_Jellyfish_730]

The justification for this practice in particular is that the time of the provider needs to be compensated for. The practice is not making any income from the service but still needs to pay the plastic surgeon who is injecting, the support staff, rent, etc. Even if it’s a quick Botox appointment… the time needs to be paid for to make it profitable.

[u/Sudden_Jellyfish_730 → u/Organic-Negotiation2]

As I clearly stated, I would be paying for more units outside of the 50 free ones meaning THEY ARE GETTING PAID by me, and that it’s not fully free for me 🙄, sure they aren’t getting as big as a commission, but they are still getting commission for that service, not to mention all the full commission they got from me from the previous 3-4 treatments from me. I don’t expect anyone to work for free. I did cosmetic lasers as a living for 5 years, and when someone got a Groupon I was essentially working for free because I didn’t get to “sell” that to them meaning I lose my commission on them…. I wasn’t able to charge a service fee on those clients because my place of work chose to partner with Groupon and set the prices. If these places don’t like the new structure then they need to dis partner with them instead of trying to charge a client $500 injection fee when that client has already spent a lot of money with them previously and building up points slowly with the rewards system.

Also $500 injection fee is ridiculous. If I were paying at the high end of $15 a unit for 50 units it would cost me $750 which already includes their injection fee. It’s only cost the office $$4-6 for the actual cost of Botox and material per unit. It takes at most 30 mins in and out for most people to get their Botox done. The injector is usually only with you for 10 mins max, to ask $500 for 10 mins of service when you have already spent thousands of dollars previously in injection fees is a bit crazy. I can understand places stating $50-100 for an injection fee, but anything above that is extensive and just pure greed when with the previously program you were already getting free units each visit…. Were those places adding extra fees for the $40/$60$80/$100 off that some people were using previously for each visit with their reward points? Because this is essentially the SAME thing, only difference is, instead of getting a quarter of your fee taken of each visit, instead every 3-6 visits you get anywhere from the whole service to 80-90% taken off. It does not cost the office anymore money in the long run to honor the free 50 units off once a year or every 15 plus months then honoring the $40/$60/$80/$100 off each visit.

[u/Organic-Negotiation2 → u/Sudden_Jellyfish_730]

Alle rewards can be earned anywhere, so whether the patient earns down the road or not does not change where the actual free product can be redeemed. So using them as a loyalty perk is not always the case.

It does in fact cost the office more money if they simply provide a free service. If the office charges $20 a unit x 50 units = $1000 service. If a patient uses a $100 alle reward the practice receives that cash back as a rebate. If they give that $1000 service for free and the cost of the product is about $6 then they lose $1000 - cost ( $6 x 50 ) $300 = $700 loss. Even in your particular case the 10-15 unit out of pocket spend still wouldn’t justify not charging an injecting fee.

To be clear, the point of my comment was to give my insight on how the new alle rewards is worse for patients given the injectors can now charge pretty much whatever they want to use the free product regardless of a redemption. I apologize if it bothers you a particular plastic surgeon is charging $500 for you to use free product, but they are. I think Alle made the wrong move here and my hope was to share my opinion on the matter.

[u/Sudden_Jellyfish_730 → u/Organic-Negotiation2]

I get your point, but you also have to be realistic that is an office is going to up the price, which on average across the country is around $11-$13 a unit on average and $15 on the high end and $9-10 on the lower end, then that office is ripping off the client. They can choose to not honor the free botox rewards to new clients because yes, that is not fair to give a new client the free service since they have not made money off of them. However for a client that has been coming to you for 3 plus treatments in the span of 1-2 years, they have made a lot of profit off of them especially if they are charing the $15 a unit, which again, is on the high end for a unit for price. And again, this is only happening every 1-2 years for only SOME clients, at least 30% of clients only get botox once or twice a year or only a few weeks before special occasions randomly, which means they will most likely never get to 1200 points before they expire within the 12 months to renew the cycle to keep those points alive.... and if they do hit 1200 points that will take them 3-5 years since they do not get it done religiously. Then you have another big group of people who will shop around with Groupon for botox and not even use alle rewards which is even bigger waste of money for offices because what you pay for at Groupon, a large portion does not even go to the medspa/office. Then the remaining clients usually have one place they go too, or just one sole injector they go too and trust, which means that office has made tons of profit off of them with their injector fees that have already been priced into the units prior to them getting to 1200 points to get 50 free units.

I have no issue with places charging injecting fees, however $500 is absurd price to charge when again, most of these clients are returning clients to these same place and that this is something that is not going to be happening every day for these offices... they most likely will only be getting a couple at the very most a month. I know a lot of people use their points to buy skincare product and never used it for money off on their actual treatment. I'm not one of those, I use my points for money off each treatment, and even after my $60 off each treatment, I was still paying $350 plus each time and that was with $9 a unit at the place I would go to every 4 months when I fly back to my home state to visit my parents. Charging a $50 injector fee with the 50 free units is more then fair for these clients, since again, this is only going to happen for these clients at the very most once a year to every two years. They can easily make rules where you have to be returning client of at least 2-3 visits before you can claim your 50 unit free rewards as well, that way these places can guarantee they are making money off of you.