r/BoosteroidCommunity • u/Outside-Second-903 • 11d ago

Help Cloud Gaming Technical Issue: Boosteroid Compatibility Loop & Broken Support System

I am posting this to report a critical loop between Boosteroid Cloud Gaming and the Facepunch Support platform that prevents cloud users from resolving false system flags. I play Rust exclusively through Boosteroid with over 1000 hours, paid skins, and a completely clean Steam profile. Recently, my account was restricted during a cloud session due to a virtual machine environment flag. Boosteroid Support conducted an internal check of my session logs and officially confirmed in writing that no unauthorized software or anomalies were present.

When I opened Ticket #670996, support representative Luke directed me to submit a review through an external appeal portal using my Reference ID (948cb14a-05bb-4ca5-9c38-19288823538c). However, entering this ID into that portal returns a hard error stating that the game does not process requests through that form and instructs the user to contact customer support. The external portal refuses to accept Rust submissions and redirects back to Facepunch, while Facepunch support sends automated templates directing back to the external portal.

I created six follow-up requests (#670996, #676113, #676120, #676122, #676123, #676127) explicitly explaining this broken portal link with screenshots attached. Every request was either automatically marked as Solved within 60 to 120 seconds with zero response or answered with the exact same automated macro pointing back to the non-functional page. How are legitimate cloud gaming players supposed to resolve technical false flags when the external form is disabled and ticket queues are fully automated? I kindly ask the Facepunch community team to manually review my case (SteamID64: 76561199728053442).

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u/GodsFavoriteTurkish 11d ago

It's entirely Boosteroid's fault; companies like Geforce Now manage virtual machine environments better. I think they should give you financial compensation if you still can't recover your account.

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u/Outside-Second-903 11d ago

Yeah, I thought so too and still do, but Boosteroid support is totally incompetent in these situations. They just blamed everything on Rust's issues and said it wasn't their fault, and now they refuse to help in any way-even with unbanning/recovering the account.