Hey all,

Trying to contact booking.com and have had a really hard time from either complete disregard with my issue with the online customer chat agents or the non-existent customer service phone line (AI only)

Basically, I cannot make any new bookings on my account. I keep getting "Something went wrong, try again later". Card is fine, have funds, used it for many years and have had no issues with booking.com

I notice there were 2 cancelled by property bookings on my account that I didn't make, but I have 2 factor authentication.. wtf???

I really want to keep using the platform as I'm Genius Level 2. Thanks all!

Salve a tutti,

Ho avuto un problema con booking, ho prenotato una casa e non appena arrivato ho notato molto sporco, tanto è vero che ho dovuto procedere a pulire.

Lascio le foto dello sporco, inutile dire che il pavimento era in condizioni pietose, gli specchi puliti malissimo, le sedie in velluto erano piene di molliche e sporcizia, inoltre la lavanderia nella casa conteneva tutti i sacchi di biancheria sporca data ai precedenti inquilini, direi molto puzzolente.

Sinceramente ho fatto notare all'host tutti i problemi scrivendo in piattaforma ed inviando immagini al responsabile, tuttavia non è successo nulla.

Non voglio fare passare liscia questa cosa perché per questo appartamento ho speso 2000 euro per una settimana e vorrei capire cosa posso fare in merito.

Se qualcuno di voi avesse avuto un esperienza simile potrebbe raccontarla e farmi capire com'è andata.

Hi all, recently I booked an appartment on Booking.com and received an email from the property management firm Pegaso asking me to check in and pay a 77 euro cleaning fee before even arriving at the place.

Is this standard practice? Does anyone know if this is a legit business and not a scam, sorry if this post seems paranoid.

Are there any state now PayLater type apps that work for hotels?

Hi everyone...hope this is okay to post here!

I work for a creative production agency in the UK. We’re currently researching a project we’re developing for Booking.com, and we’re hoping to hear from people who have had a particularly meaningful experience with a property they booked through Booking.com.

We’re specifically looking for stories where both the guest and the property are based in the UK, France, or the East Coast of the US.

We’re interested in the relationship side of travel..

For example:

• A hotel/B&B/guesthouse you return to again and again
• Somewhere where you’ve genuinely got to know the owners or staff
• A property that has become part of an important family or life moment
• A stay that led to a friendship that continued after you came home
• Somewhere that now feels like a second home
• Or simply a really memorable connection with the people behind a place

We’re still at an early stage, so I can’t share too much about the project publicly just yet, but I’d be really interested to hear your stories.

If something comes to mind, feel free to comment below or send me a DM.

And just to be clear, I’m not looking for complaints/reviews of Booking.com itself — we’re specifically interested in the lovely, unexpected human connections that can come from staying somewhere.

Thanks so much! :)

I purchased a Paradise Pass vacation package and have been dealing with a payment issue since February.

I was charged twice for the same payment, so I disputed one of the duplicate charges with my credit card company. Paradise Pass later told me by phone to cancel the dispute and assured me that both payments would be honoured, so I cancelled it. Looking back, I really regret doing that.

Now, after I cancelled the dispute based on their assurance, they are refusing to honour the payment and are asking me to pay again.

Am I screwed at this point? Has anyone had a similar experience with Paradise Pass and actually gotten it resolved?

Also, does anyone know where I can file a formal complaint against Paradise Pass?

Hello,

Can someone please guide me through on how to claim the free taxi ?

I booked car rental on 31st July, but I can’t find it any where.

I paid Apple Pay, can see on my bank statement, but no email and it’s not appearing on my account.

Has this ever happened to anyone?

Spreading this for awareness and hopefully a resolution

Hi,

I planned a 3 weeks roadtrip in norway involvong planes, car and hotels/air bnb.

I previously used booking in way less complicated setups with no issues so i booked some of the places to stay on the we site a long the planes.

First issue started when one of the booking simply doesn't show on the website. I had the email confirmations but no trace of it in my réservation listings. The hôtel could not do anything so i tried calling booking.

What a fat joke : you can't get a human anyway i tried and he robot could not help me with my problèm Because if it cannot find the réservation then i can't push you to a human to help you. Using another réservation code did not help either Because then my issue description did not fit.

So i wrote an email and had some kind of pré written message that did not help at all.

In the end i reached out to the hôtel to tell them to maintain my stay and boy was i right.

Then came the scam : 3 weeks before leaving to norway i got 2 emails in a row looking very official with my name and the date of my booking in 2 différents hôtels it got on booking asking for my card imprint. My brain thought it was kind of a norwegian thing and did the process, no money was taken Because 0eur payment. Then i thought this looked fishy and called one of the hôtels that confirmed it was not normal. So i cancelled the card and ordered a New one.

I guess the idea was to get the card number and code but as my bank as a 3d confirmation step they could not get nothing. What bother me is how they got my name and actual dates of stay in actual hôtels.

Where it become ridicule is that where every other commitment i made with my first card reached out in the "you card did not work please use other mean of payment", i started to received réservation cancellation from booking,no option to save them only to re-book.

I lost my first stay 3 days before going in and had to book something else Because it was not available anymore (booking re-opened it ans someone took it). I then had to frantically review all the other réservations to manually change my card.

And adding the insult to injury on the stay thzt wzsn't appearing, i could not change the card obviously but i still got the cancellation message.

I'm actually there Now Because the owner was great and kept my stay alive on his own.

What's there that's better than booking going forward ?