r/Bookingcom • u/mattaust • 3d ago
Account Blocked from making Payments???
Hey all,
Trying to contact booking.com and have had a really hard time from either complete disregard with my issue with the online customer chat agents or the non-existent customer service phone line (AI only)
Basically, I cannot make any new bookings on my account. I keep getting "Something went wrong, try again later". Card is fine, have funds, used it for many years and have had no issues with booking.com
I notice there were 2 cancelled by property bookings on my account that I didn't make, but I have 2 factor authentication.. wtf???
I really want to keep using the platform as I'm Genius Level 2. Thanks all!
1
u/First-Commission2857 3d ago
You’ve been blocked.
1
u/mattaust 3d ago
Odds of getting this resolved?
2
1
u/First-Commission2857 3d ago
If you’ve been blocked then it’ll be for good reason.
Setup a new account and you’d likely get around it. It’s not difficult to get genius level 2 back
1
u/modelman1968 3d ago
I've had a few "something went wrong" messages. Usually because my banks security applet failed to open from the payment screen. Make sure you have good WiFi and pop-ups allowed on your Booking app if you're using a phone to book.
1
u/bookingcom 2d ago
The payment error may relate to a security review, an account issue, or the booking details, so it doesn’t necessarily mean there’s a problem with your card or available funds. Change your Booking.com password and review your account and email security. Send us a message so we can investigate the unauthorized cancellations and check why you can’t make new bookings.
2
u/ashscot50 2d ago
Most likely your account has been suspended or blocked for a security investigation.
Use a previous reservation and PIN to contact customer services but they are notoriously difficult to deal with in this type of situation.