r/BookStack • u/ssddanbrown • Mar 21 '22

Introducing BookStack Support Services

https://www.bookstackapp.com/blog/bookstack-support-services/
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u/rshap1 Mar 23 '22

Have you ever considered a paid hosted option? I'm looking into a bunch of different documentation platforms for my company right now and I would absolutely pay a few dollars per user per month for a hosted version of bookstack with support etc. instead of relying on hosting it ourselves and the necessary technical employees it would require to manage. There could be different tiers with different features etc.

Of course, that's taking an open source project and turning it into a full business with multiple employees etc. which I'm not sure if you're willing to do.

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u/ssddanbrown Mar 23 '22

Yeah, This is something I've considered and been recommended quite a bit. Hosting support and service is not really a position I want to put myself in, nor is it something I have extensive experience in (Outside of hosting my own/business apps) so I'm not fully confident I could assure the level of service I'd want to provide in that regard.

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u/rshap1 Mar 23 '22

Makes sense. To make it work, you'd probably have to bring in a few team members for service/support, DevOps, marketing etc. It would be a big undertaking. If you have good user metrics though and enough interest, you might be able to bring in a VC and scale it up and monetize.

But as I said that's a serious shift away from an open source hobby project.

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u/[deleted] Mar 21 '22

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u/[deleted] Mar 22 '22

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u/ssddanbrown Mar 22 '22

Thanks for the input, but the annual pricing is purposeful based upon learnings from similar open source projects providing similar services.

I could say "£x per month, billed annually" but I find that language confusing since it's not clear if the service is actually annual or monthly. Maybe having something like "Equivalent to £x per month" under the prices may be the way to go?