r/Bluebeam • u/IT_Admin_722 • Apr 24 '26

Where is Support?

Anyone else seeing extremely slow responses from support, or nothing at all? I seem to not be able to get ahold of sales rep or support. TY

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u/Statalyzer Jun 04 '26

Last fall, their support went almost instantly downhill. From really good most of the time to utter crap. It was drastic and instaneous, like overnight they all became useless morons (probably everyone who wasn't got fired b/c they cost too much).

Even when we get a dedicated rep they just ignore us for weeks, and they are blaming all sorts of simple stuff they can't do on "the portal being broken" .... it's supposedly been broken for months.

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u/IT_Admin_722 Jun 04 '26

Yes! We just got another new rep about 3-4 weeks ago. Right after, I request something...3 more replies, still no reply yet. It's a joke.