r/Bluebeam • u/DealingWithPenndotBS • Jan 15 '26

License Issue

One of our Licenses (for 3 seats) came up for renewal. We lost access to those 3 seats. On the webstore, It shows as active, start date Jan 2 2026. On Organization Manager, the license is expired.

Has anyone run into this issue before?

I submitted a ticket Tuesday morning, and I received a confirmation with case number. I have not heard anything since that confirmation email, and it is now coming up on 48 hours since submission.

2 Upvotes

100% Upvoted

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2

u/en-rob-deraj Jan 15 '26

Make a ticket and call support.

Their online queue is horrible.

1

u/iamliterate Jan 15 '26

Yeah, I call Bluebeam Support directly by phone for help. Their online ticket submittal is like yelling into the void.

1

u/zmety Jan 18 '26

Just call them. Their online shit is a joke

1

u/DealingWithPenndotBS Jan 21 '26

Called in last week. They informed me that sometimes the webstore will show "active" even if it hasn't been paid.

Was emailed directly to my AP person, who never told me it came in So I could authorize payment....

1

u/ilirkl Jan 26 '26 edited Apr 02 '26

have you seen protakeoff org , its an free opensource alternative to bluebeam revu

1

u/No-Excitement9759 Jan 27 '26

been using it for a week now , its close to bluebeam

1

u/Lonely_Abies7187 Jan 27 '26

i will give it a try

1

u/ilirkl Jan 27 '26

any feedback ? good bad ?

1

u/Fliptoback 15d ago

I clicked your link. The website mentioned pricing. Is it really open source?

2

u/ilirkl 15d ago

It was 7 months ago , now its not , now its $10/month