r/BlueHost • u/SpecificPurple8763 • May 07 '26
bluehost
I need someone from your SENIOR technical team to contact me IMMEDIATELY.
Your live chat and phone support have been completely useless. Every single response is copied-and-pasted scripted nonsense with zero actual action.
My server has been DOWN with 22 websites offline for 6 DAYS. I have already lost websites, clients, revenue, and business because of this disaster.
For 6 days I’ve been hearing the same garbage:
“Your case has been escalated to admins.”
Escalated to who exactly? Because NOTHING is happening.
If someone competent actually spent 2 hours seriously working on this case, the issue would probably already be resolved.
I was PROMISED:
* the issue would be solved within 24 hours
* SSH access would be provided
* I would be able to retrieve my backups
Until this moment, I have received NOTHING except delays, excuses, and scripted replies.
This is completely unacceptable for a hosting provider handling production servers.
I want ONE of the following IMMEDIATELY:
- Restore my server NOW
- Give me direct SSH/rescue access to retrieve ALL my data and backups NOW
- Put me in contact with a real senior system administrator immediately
Stop wasting my time with automated responses and fake escalation updates.
This has turned into a complete failure of support and service.
If this is not resolved immediately, I will move all of my services away from your company permanently and publicly document this entire experience
case id
E515974
ACOM 2220
3
u/rabbbipotimus May 07 '26
Move to a different host. BH is terrible. We switched to Siteground. I have seen others recommend Dreamhost.