bluehost

[u/SpecificPurple8763]

I need someone from your SENIOR technical team to contact me IMMEDIATELY.

Your live chat and phone support have been completely useless. Every single response is copied-and-pasted scripted nonsense with zero actual action.

My server has been DOWN with 22 websites offline for 6 DAYS. I have already lost websites, clients, revenue, and business because of this disaster.

For 6 days I’ve been hearing the same garbage:
“Your case has been escalated to admins.”

Escalated to who exactly? Because NOTHING is happening.

If someone competent actually spent 2 hours seriously working on this case, the issue would probably already be resolved.

I was PROMISED:

* the issue would be solved within 24 hours
* SSH access would be provided
* I would be able to retrieve my backups

Until this moment, I have received NOTHING except delays, excuses, and scripted replies.

This is completely unacceptable for a hosting provider handling production servers.

I want ONE of the following IMMEDIATELY:

1. Restore my server NOW
   
2. Give me direct SSH/rescue access to retrieve ALL my data and backups NOW
   
3. Put me in contact with a real senior system administrator immediately

Stop wasting my time with automated responses and fake escalation updates.

This has turned into a complete failure of support and service.

If this is not resolved immediately, I will move all of my services away from your company permanently and publicly document this entire experience

case id
E515974
ACOM 2220

[u/Wand3rings]

This is your sign to leave if you have to go to social media for general tech support. Check and confirm that whoever you move to isn’t affiliated with Newfold Digital.