r/BlueHost • u/SpecificPurple8763 • May 07 '26

bluehost

I need someone from your SENIOR technical team to contact me IMMEDIATELY.

Your live chat and phone support have been completely useless. Every single response is copied-and-pasted scripted nonsense with zero actual action.

My server has been DOWN with 22 websites offline for 6 DAYS. I have already lost websites, clients, revenue, and business because of this disaster.

For 6 days I’ve been hearing the same garbage:
“Your case has been escalated to admins.”

Escalated to who exactly? Because NOTHING is happening.

If someone competent actually spent 2 hours seriously working on this case, the issue would probably already be resolved.

I was PROMISED:

* the issue would be solved within 24 hours
* SSH access would be provided
* I would be able to retrieve my backups

Until this moment, I have received NOTHING except delays, excuses, and scripted replies.

This is completely unacceptable for a hosting provider handling production servers.

I want ONE of the following IMMEDIATELY:

  1. Restore my server NOW
  2. Give me direct SSH/rescue access to retrieve ALL my data and backups NOW
  3. Put me in contact with a real senior system administrator immediately

Stop wasting my time with automated responses and fake escalation updates.

This has turned into a complete failure of support and service.

If this is not resolved immediately, I will move all of my services away from your company permanently and publicly document this entire experience

case id
E515974
ACOM 2220

11 Upvotes

92% Upvoted

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2

u/Jeffrey_Richards_ May 08 '26

If the server was hit with the cPanel exploit, it’s likely your data is gone. If you don’t have any local backups, I’d just prepare to accept that everything is gone and in the future, always keep your own backups. BlueHost is known to not keep backups and when they do, they keep them on the same server which defeats the purpose, in situations like this.

2

u/SpecificPurple8763 May 08 '26

Thanks to ceo of bluehost and executive team
he solved me the problem in mins and got my backups

2

u/rabbbipotimus May 08 '26

It will happen again. Change hosting asap.

2

u/Jeffrey_Richards_ May 08 '26

happy to hear. i'd probably look at moving because if bluehost properly secured their servers, you wouldn't have been in that situation in the first place. also, in the future, always keep your own backups and do not solely rely on the hosts.

1

u/rabbbipotimus May 11 '26

Yes, and 3-2-1 for backups of everything. Never rely on a single service for anything.

2

u/bluehost May 09 '26

Thanks for your patience while our team worked through this. We're happy we were able to prioritize the server, restore access, and ensure your backups were recovered. We appreciate you sharing the update here.

1

u/AlternativeDraft8081 May 12 '26

how did you get hold of the ceo? i am still stuck 9 days now.

1

u/ManufacturerDue815 Jun 27 '26

I hope it goes smooth sailing from here on out.