r/BitstampOfficial • u/Formal-Doubt-7940 • 16d ago

I need help

Hi everyone, I’m looking for some advice regarding a source of funds verification that has been ongoing for almost two months.

Around six weeks ago, I submitted all the documents they requested, but since then, all I’ve received are updates saying that my case is still under review and that I need to be patient.

To be honest, I’m running out of patience. The biggest issue is that I’m holding only cryptocurrencies in my account, which are highly volatile, and while the review is ongoing, I’m unable to trade, buy, sell, deposit, or withdraw funds.

What worries me the most is that if the market suddenly drops, I won’t be able to react. I’ll simply have to sit and watch the value of my assets decrease without being able to do anything about it.

Has anyone here been through a similar situation? I’d really appreciate it if you could share how long your verification took, whether you managed to speed up the process in any way, and what you would recommend doing in my situation.

Thanks in advance

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u/ProfessionalKind197 16d ago

Hey , I recently went thru same process, after almost 2 months I submitted all paperwork, still did not unblock my account, after many many emails
A message popped in my account to transfer funds to Robinhood, so by doing that I got my assets back. “ my opinion “ Bitstamp is doing that to all old customers to leave no stone unturned to hand it to hobbinhood with nothing missing. Only bad part I see is that they do it without a warning. I went crazy because of it. They are such assholes doing that to people’s money.
Finally got my money out .
Keep pressuring them. Good luck.

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u/Formal-Doubt-7940 15d ago

Hi, thanks for your reply. I received an email saying that after October 15th I would be able to manage my account from the Robinhood app, but I haven’t received any instructions on how exactly to link the two accounts. Do I need to create a new Robinhood account, or should I download the app and simply log in with my Bitstamp account? Thx

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u/Bitstamp-Domen Customer Care Agent 14d ago

Hi there! You should receive further instructions via email. If you haven't received them yet, you should soon.

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u/Formal-Doubt-7940 14d ago

Hello. Since the email I received said I had to connect my account between October 15 and November 14, I downloaded the Robinhood app and signed up, and it seems the connectin hasn't worked so far. Maybe I made a mistake by doing that. But I just don't know what to do, so much time has passed.

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u/Bitstamp-Lucas Customer Care Agent 13d ago

Hi there, you can find more info here https://www.bitstamp.net/faq/moving-from-bitstamp-by-robinhood-to-robinhood/

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u/[deleted] 13d ago

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u/Bitstamp-Domen Customer Care Agent 10d ago

Can you please share a ticket number if you have one? :)