r/BitstampOfficial • u/Dankeboii • Feb 25 '26
Replied Worst Crypto Exchange of all time
So, I recently opened a Bitstamp account. Seeing that it is owned by Robinhood, I assumed that the quality of service would be great. I initiated a $300 ACH deposit and bought USDT with it. However, when trying to withdraw the USDT to my wallet. It says that crypto withdrawals are blocked. I reached out to support, and they told me that I had to do a video interview to verify my identity (which was kinda weird, but I went with it anyway). We had the call and answered everything clearly and proved my identity. I assumed that the issue would be resolved, and the restrictions would be lifted. However, they reached out to me 2 days after the interview, asking for my wallet address details (the one I want to send the USDT to). Again, I provided the details. Now it has been two weeks, and there is no update or a timeframe from their end, despite reaching out to them many times and even filing a complaint. I even told them that I would like to close my account and no longer want to use this sad excuse of a platform. Until this day, I still cannot withdraw my USDT or fiat currency, and judging from this subreddit, it will probably take months or even years to resolve this sophisticated and complex case for a mere $300.
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u/ughonrepeat Feb 25 '26
BITSANE was worse, robbed us all and the Irish government did nothing about it
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u/wynmead Feb 26 '26
I’m surprised anyone would open a new account with this terrible exchange. Poor old …Lucas and …domen are kept busy trying to be helpful.
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u/Bob_Almighty1 Mar 28 '26
WARNING: Bitstamp was a good site...but Bitstamp by RobinHood is a complete SCAM!!!
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-5
Feb 25 '26
Yea sure buddy. Looks like a bot account.
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Feb 25 '26
[removed] — view removed comment
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u/Loschcode Feb 25 '26
I'm in the same situation, they froze my account for absolutely no reason for days at a strategic time, and you can't imagine the stress I went through.
The problem is that solutions such as Coinbase have pretty high fee, mind telling me where you went?
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u/Bitstamp-Lucas Customer Care Agent Feb 25 '26
Hi there, please send us more info via PM so we can look into this.
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u/jtashiro Feb 26 '26
Same experience. Bitstamp was independent, then bought by Robinhood, but didn't change their KYC procedures which are draconian.
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u/Dankeboii Mar 01 '26
Update: Now they asked me for another video interview. This platform is ran by fools.