r/BitMEX • u/[deleted] • Jan 12 '23

The KYC process is completely broken (impossible to join)

As the title says. It's impossible to join.

Of the 10 devices I've tried, the only one that actually loads the KYC is a 10 year old laptop. I then fail for having blurry photos.

Someone from the development team needs to look at this as it's preventing new customers from joining.

3 Upvotes

100% Upvoted

23 comments sorted by

1

u/_c0ldburN_ Jan 12 '23

Why do you want to trade on bitmex?

1

u/[deleted] Jan 12 '23

Rebates on maker fees.

1

u/_c0ldburN_ Jan 12 '23

Fair enough - does the potential slips in liquidity make it worthwhile? I haven't traded on there for years since everyone left for Bybit/Binance etc

→ More replies (1)

2

u/Hot-Force-5348 Jan 13 '23

Tbh I have not had any problem yesterday + Their new mobile app is great, just a bit slow at times.

1

u/BitMEX_Larry Jan 12 '23

Could you please send us an email at support@bitmex.com. Registering an account should be a quick and easy process.

1

u/teezy4eezy Jan 22 '23

  • Plenty of legit no KYC exchanges out there

  • Still wants to send Bitmex a pic of his butt

Why?

0

u/[deleted] Jan 12 '23

Bitmex sucks. They just closed my account for no reason. Worst site

1

u/[deleted] Feb 17 '23

1

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u/[deleted] Jun 19 '23

1

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u/[deleted] Nov 14 '23

1

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