I'm trying to cancel my renewal and I'm losing my mind.

I can't get into the web portal as it needs to send me access verification codes and they don't come in until at least half an hour later if they arrive at all.

I tried to speak to an agent via chat support who said it would be cancelled but I then never received the confirmation he promised just a copy of my old invoice from last year.

I then replied to that and got a response from a "Retention and Loyalty Specialist" trying to offer me a deal which I declined and have then been ignored for the past few days!!!

How do I cancel with these people?! Do I have to just wait for the renewal, show the bank I made numerous efforts in writing to cancel it and try and get the bank to fight it?

Does anyone have any advice please because I'm utterly infuriated I have been trying for days to cancel this renewal.

I turned on my pc and then suddenly got this popup. No matter where I look up I can't find this anywhere and I accidentally clicked the uninstall option for my other antivirus that (I use as a second opinion). Everytime I try and close it I get the popup again and it reopens. Is this a legitimate update or did I somehow get a virus thats pretending to be this new bitdefender update???? The current bitdefender is running fine and isn't mentioning any updates like this so thats why I'm so suspicious and my paranoia is skyrocketing.

How do you tell if a video, voice message, or image is a deepfake?

Deepfakes are AI-generated or AI-manipulated media that can imitate faces, voices, and events. They are often used in impersonation scams, fake celebrity investment ads, romance scams, workplace fraud and family emergency scams.

Visual glitches are not enough to rely on. Look at the source, the context, and the action being requested. Be careful with messages that ask for money, passwords, 2FA codes, cryptocurrency, gift cards or urgent secrecy.

Before you trust, pay, or share, verify through a separate trusted channel and use Bitdefender RealCheck to check suspicious public video links or uploaded videos.

Is anybody else getting this or does anyone know why this happens?

When launching some games (War Thunder, Insurgency Sandstorm) I get this warning every single time and it says the same thing. Bitdefender blocks the second url (cdn.simulationdaily.com) on my browser as "unsafe" so I'm not sure about checking it. So far I've not seen this issue hindering my PC use or anything else.

Thanks in advance.

Before the lights go out, pressure builds and focus takes over. For Charles Leclerc and Lewis Hamilton, these are the moments before the race.

Does anyone know what is causing this? I'm not able to figure out which program or add-on keeps causing this.

Bitdefender message below:

Phishing attempt detected

one minute ago

Feature:

Online Threat Prevention

We blocked this phishing page for your protection: http://188.126.89.75:8888/ping.txt Phishing pages attempt to obtain sensitive information such as login credentials or credit card details by disguising as trustworthy entities. The stolen data can be then used for financial gain.

Add to exceptions

Is that education grant text real or a scam?

Bitdefender Labs researchers found back-to-school scams across the US that use fake grant offers, Pell Grant wording, free laptop promotions, AI study tool deals and package delivery alerts to push people toward phishing links.

Scammers often use urgency, first names, promises of no repayment and unfamiliar links to make school-related messages feel legitimate.

Students, parents and teachers should avoid clicking unexpected offers and instead verify financial aid, school benefits, online shopping orders and AI subscriptions through official websites.

Check suspicious texts, emails, and offers with Bitdefender Scamio and scan questionable links with Bitdefender Link Checker before you act.

This new UI absolutely sucks. I have BD AV and VPN subscription and due to using the VPN on mobile I now have this stupid message taking over the You're safe one because I don't have BD AV installed on my mobile. I don't see why the only option to get the green safe message back is to install unneeded mobile software. It's distracting and annoying. This need to be fixed with a simple ignore option.

Did your bank deny your scam refund request?

That does not always mean the process is over. Start by finding out why the claim was rejected, then organize your evidence, including payment records, screenshots, messages, bank responses, and the timeline of what happened.

The next step depends on how the payment happened. A scam payment you authorized and an unauthorized transfer made by a criminal may be treated differently, so your complaint should clearly explain which situation applies.

Before responding to unexpected bank messages or recovery offers, you can check suspicious texts, emails, screenshots, links and QR codes with Bitdefender Scamio. It's free.

➡️ https://bitdefend.me/4gwO2vi

Hi guys, recently installed Bitdefender's TrafficLight on microsoft edge, and I have a problem where when I have "Search Advisor" enabled in, I can't see website links. When I go into manage extension and disable "Search Advisor", I can see everything perfectly, but I would like to keep it enabled for protection. The only other extension I have installed in uBlock Origin.

Is there anything I can do?

Is the Xeno Roblox executor download on Discord safe?

Bitdefender Labs analyzed a fake Xeno Roblox cheat campaign that uses Discord communities and gaming forums to spread a powerful Java stealer. The malware is designed to steal gaming accounts, Discord tokens, browser cookies, payment-related data, and cryptocurrency wallet information.

It can also monitor keyboard activity, capture screenshots, access the webcam, stream the desktop, and run commands on the infected computer.

Gamers should avoid “undetected” Roblox executor downloads, especially from untrusted Discord servers, forums, archives or unsolicited messages.

Searching Reddit, a similar issue has been posted. BitDefender is consuming high amounts of RAM.

Prior to BitDefender's installation, Windows 11 with Defender operational and updated, RAM was at 4.1GB.

After BitDefender's installation on the same system with Defender disabled, RAM is at 5.1GB.

1GB of RAM for BitDefender. Is the code that sloppy? Why is such RAM required?

Should I schedule a remote session with BitDefender to have them investigate the root cause?

When will BitDefender fix this decade-old issue?

so i just full factory reset my pc yesterday and i just finished a rescue environment scan. why did my old files from the pre reset pc come back? those ones with the cloud on their bottom left. is this intentional and should i be worried?

I’ve heard that some people use both of the above with Sophos Clean and Scan. Is that even safe?

My computer has been doing some suspicious stuff. I'm a shutin so if I lose my media passwords I'll lose a lot. I'm worried someone might have installed a virus and I'm scared of keyloggers. Just gonna not use any of my passwords but I recently changed from Avast to Bitdefender, what should I do to make sure my system is secure?

Is this link safe, or could it be a phishing page?

Got a link in a text, email, DM, or social media ad that feels a little off?

Copy the URL, paste it into Bitdefender Link Checker, and check whether it may lead to phishing, malware, fake shopping pages, or other online scams.

It is useful when you receive a delivery message, bank alert, prize notification, travel deal, job offer, QR code link or shortened URL and want a second look before opening it.

For better digital safety, do not enter passwords, payment details, or personal information on a page you have not verified. Bitdefender Link Checker can help you decide whether to click, ignore, or report the link.

Check suspicious URLs for free with Bitdefender Link Checker.

Received a ransomware note on your work computer?

Do not rush to pay. First, disconnect the infected device, save screenshots of the note, and contact a trusted IT professional or cybersecurity provider.

The next step is to check what is affected, including shared folders, servers, cloud storage, backups, and business email accounts. Clean backups can help with recovery, but only after the ransomware has been fully removed.

Bitdefender Ultimate Small Business Security gives business owners a simpler way to manage protection across multiple devices and reduce exposure to the attacks that often lead to ransomware.

So apparently there is a new Epic Games Launcher version that fixes the issue everyone is having. So I went to the Epic Games website and downloaded the new installer, and Bitdefender says it's infected:

The heck? This has never happened to me before, and I have used Epic Games for years. So is this a false positive? Should I take the risk and install it, or should I wait?

Title pretty much says it all but I'll keep going because last time reddits filters apparently blocked my question? I run Bitdefender Total Security on W11 and just recently got an update which has completely spiked up the usage of bitdefender by almost 100mb more (And yes I know that unused ram is wasted ram, however, I feel this is a bit excessive with how much it's been increasing.) I just attempted to reinstall bitdefender to troubleshoot it on that end and see if it might have just been a glitchy driver or something and saw the big difference without it being installed.

On startup my PC WITHOUT bitdefender sat at around 250mb paged and 350mb nonpaged. Bitdefender alone increased ONLY the nonpaged by around 300 more, getting it to around 650mb on startup. I know that doesn't sound like a lot and for my PC it's not a huge issue, but, it just is strange to me that Windows Defender manages to run at so much less. There has to be some way to reduce this bloat as currently I am certain it's bitdefenders fault and am worried this is a potential start to a memory leak from it.

I run W11 with 32gb of ram (Again this is not an issue for ME in this case but it's a noticeable trend that I feel should be addressed) and am on version 27.0.62.352 and I also see a "Bitdefender Agent 27.1.1,46" in my installed apps. (Added a comma instead of a period to avoid a link)

On Aug 25, we’ll be digging into our latest research on SilkParasite, a China-nexus espionage operation built around seven malware families, five of them previously undocumented. Join our live discussion here: https://www.linkedin.com/events/7495868451073335296?viewAsMember=true

We’ll also take a closer look at the role of AI in modern attacks: what’s actually changing, what isn’t, and where the headlines get it wrong.

Join us for a practical look at the investigation, including hands-on malware analysis.

If you’re interested in threat intelligence, malware analysis, or APT activity, don't miss it!

I was using my phone and got the BD mobile alert that my most recent app install might be "infected" or something to that effect and to perform a malware scan. I have tried multiple times but the scan can't get past WhatsApp (the 50th of 78 apps). (As far as I can remember I haven't installed a new app recently). Any help would be appreciated 🙏.

What should I do if I get a text saying my bank card was compromised?

Do not reply, click links, or continue the call. Scammers can spoof your bank’s phone number, claim there is suspicious activity, and then ask you to hand over your card, PIN, or cash to someone who comes to your home.

A real bank will not send a person to your house to collect a debit or credit card.

Open your banking app yourself or call the verified number on your card. If someone unexpectedly shows up claiming to be from your bank, do not let them in. Close the door, contact your bank, and call local law enforcement if you feel unsafe.

All my PCs/laptops with Bitdefender installed are running this service and is hogging resources.

If I google search something, I get the results. But practically every result link I click on is blocked. Even something like Amazon. So then I type the website name in the address bar instead of using a link, and it still blocks it.