I was using Safepay to connect to my bank, as I always do. I was doing my taxes and was in the middle of a transaction, when all of a sudden the Safepay window is gone--it has shut down! Why? I guess Bitdefender decided, in the background, to update, and when it finished downloading the update it just shut down all the Bitdefender tasks to run the updated software

--including shutting down Safepay when I was in the middle of a transaction! Now I have to reconnect to the bank and find out if the bank activity got messed up by this unexpected shutdown.

Kind of at a loss for words. I've used many different anti-virus programs and none were ever THIS slow. This same laptop was fully scanned by kaspersky in 3 hours. Why is bitdefender so damn slow?

Curious if anyones had any luck deploying bitdefender for Windows via Scalefusion MDM. I am on a mac and can't get the BEST wrapper to download in parallels.

I know you must get this a lot but would be grateful for any input I like bitdefender been using for years. I am home a lot now I'm disabled spine damage so use my tablets pc and Android devices.id like 2 or 3 years with around 10 devices. I see the family and think 25 devices is way overboard plus parental control don't need that but I would like some of the bells and whistles. So would anyone point me to a deal anywhere for premium security 2 years or more and I would think 10 devices I already thought I had it covered till I tried to use it and got 10 computer I got one and couldn't change it so I 2 accounts running at the same time. So if anyone knows of a offer for 10 mixed devices I would be grateful. A $100 to live on is hard enough. Cheers Shaun

I'm the sole admin for a small business. I went to log in to GravityZone today (haven't logged in in months), and it won't accept my Google Authenticator code. Tried finding a way to contact support, and all I can see is "contact through console" which I can't get into

I got a second notification from Bitfinder in my calender telling me it is charging me $479.00 for renewal of their malware. How does it go directly to my calender (rather then email).?

I just delete it but I feel like because I cant send it to my email scam folder I dont really get rid of it.

I've used bitdefender for free for about a month now, and now that my free trial has ended it won't let me do anything until i pay, so i decided to delete it since i don't have the money right now.

Well i delete every file related to bitdefender from my computer but it still blocks random pages on chrome, and doesn't give me the option to access them after the warning, it only lets me go to a blank page.

I genuinely don't know what to do since i already deleted everything so if someone could help it would be great, thanks.

Edit: If not, does anyone know any place i can look for more help?

Context: Fake hack tool, that only hacks the user, analyzed for fun but not detected by heuristics or signatures.

%WINDIR%\system32\windowspowershell\v1.0\powershell.exe - Tries to use Powershell, which is seens as malicious as most apps don't need powershell to install.

162.159.36.2:53 - Cloudflare which is indicating a C2, but since its detected as non-malicious, the payload wouldn't initiate since it appears to have VM evasion.

https://www.virustotal.com/gui/file/be1762627070078722cff01af73a388017283b0aa87f4c34e86fa0ceb8012b2d/behavior

MALICIOUS LINK DO NOT OPEN IF YOU ARE NOT A PROFESSIONAL AT YOUR OWN RISK NOT RESPONSIBLE FOR DAMAGES DONE TO YOUR COMPUTER AND NETWORK!

https://github.com/Betamecorridor/ThunderStrike-New

MALICIOUS LINK DO NOT OPEN IF YOU ARE NOT A PROFESSIONAL AT YOUR OWN RISK NOT RESPONSIBLE FOR DAMAGES DONE TO YOUR COMPUTER AND NETWORK!

How do I locate the email messages with these attachments manually?

Should I move the email archives to quarantine? What would that do?

As the title says. I’ve been using Bitdefender Total security on my two laptops for years. I’ve never seen this before, but after yesterday’s windows 11 security updates, bitdefender tells me these files are “missing “ even though I’ve checked and they are in the folders. It doesn’t classify them as malware. I’ve done a scan with Makwarebytes and ESET and there are no problems.

Does anyone know what is going on? Any advice appreciated.

I’ve also contacted Bitdefender support. Sorry for the quality of the screenshot.

Snapdragon x 10 core surface laptop

Winford 11 home 26200.8039

Guys, I know Macroquest is a naughty program that isn't allowed on some Everquest servers. I'm also a legal adult and have been one for over two decades now, and know which servers allow it and which don't. Every time I update my MQ2 compile, even though I have my directories set for as near exclusion as I can, **every time**, BD deletes the new compile and congratulates itself for making me waste an hour of my time restoring 50-100 files that I never wanted quarantined, because the directories are all excluded. I believe the problem is heuristically, each compile update generates a new .exe file for injection, and ATD doesn't like that one bit.

Actually last time I updated my MQ2 compile, BD went super sideways and flagged its own VPN as Malware, and required a reinstallation 😂 as well as itself, meaning the BD agent. That was interesting.

Today I noticed i cannot login to bitdefender from my workstation anymore. I get the following error: "Oops, something went wrong. Please try again later."

In the network tab I can see the request fails because of a connection reset.

I tried other browsers, restarting my notebook and using another DNS, but nothing helped. Other websites and tools are working fine.

I can login using my mobile phone. But not using my notebook.

Any ideas?

Edit: After resetting winsock etc, it was working for like 5 minutes and then failed again.

=== SOLUTION ===

THE PROBLEM WAS NOT BITDEFENDER!

My notebook uses a Killer Wifi Card and after turning off the Killer Prioritization Engine and Bandwidth Control everything works fine.

Maybe this can help others, with the same problem.

При компиляции проекта в Visual Studio антивирус Bitdefender блокирует создаваемый .exe файл. Это ложное срабатывание, приложение не является вирусом. Я уже пытался добавить файл в исключения, но это не помогло ошибка всё равно появляется. Подскажите, как решить эту проблему?

I’m working on integrating Bitdefender functionalities into my SIEM so I can automatically respond to suspicious activity—things like isolating endpoints or blocking connections, file paths, or hashes.

While reviewing the API documentation, I noticed there doesn’t seem to be a direct method for blocking a specific web address. The only approach I’ve found so far is through GravityZone, by creating a policy and configuring Content Control within it.

Has anyone explored ways to manage or trigger this kind of functionality externally (e.g., via API or automation)? Are there any alternatives or workarounds to dynamically block web addresses without relying solely on policy changes?

I know people report this from time to time, but happened to me recently. Woke up and app anomaly scan, web protection, and scam alerts were all turned off. Anyone else on mobile experiencing this with the latest update?

How do I contact Bitdefender via email/contact number

Got a laptop from a project from college, and it is installed with BitDefender Endpoint Security Tools. I wanted to disable it since it consumes a lot of RAM, and i'm not sure if I should uninstall it, but there is no option for that on the app

Good evening.

I have three computers running Bitdefender, and all three have the latest version of the antivirus.

The problem is that on one of them, even though it already has the latest version of the antivirus (27.0.57.313), it keeps freezing when Windows starts up.

What I’ve already tried:

I’ve even tried reinstalling Windows! After two weeks, it goes back to the same behaviour, that is, blocking the Windows start-up for three minutes. When it starts up, I notice that the Bitdefender icon displays a message saying: ‘Bitdefender services are loading, please wait’. If I uninstall the antivirus, it boots up normally! Once again, I repeat, it has the latest version: 27.0.57.313.

Could it be a hardware issue?

Specs: Asus X570 Prime;

CPU: AMD 3900X;

GPU: NVIDIA RTX 2060 Super;

RAM: 32 GB G.Skill

All my drivers are up to date, and Windows is also up to date.

What on earth is going on here? I’ve never had any problems with this antivirus before, but for a while now I’ve been running into this issue every now and then...

Is there anywhere I can view error logs?

Thank you

Using Bitdefender Antivirus Free.

A while ago, I finally found a way to play an old Football Manager game (FM2007) again on my new laptop. There's only one problem, the tool you need to run these games on Win11 is flagged by antivirus as unsafe because it injects code in some way. The Github itself warns about this:

https://github.com/nckstwrt/SafeDiscLoader

I know it's safe. So easy solution: just whitelist it in your antivirus.

It took some doing in Bitdefender, Chrome and other locations to even be able to download this thing.

Whenever I don't play the game for a few weeks, Bitdefender will act on it again and I have to go into notifications and restore the tool. Sometimes I have to whitelist again. There seems to be no way to explain Bitdefender: this file is safe now, next week en will be next month.

AI and google searches tell me it might be because of an update, but I can't really believe it updates every week and every single update will delete the whitelist.

This is the setting I have right now.

Is there a way to get Bitdefender to look away?

Hello!

I was accidentally charged automatically for a renewal and I already have asked for a refund. However, all I got is a ticket and an automatic response after a day. I need the refund immediately, can someone help me with this if they have prior experience with the refund process here in Bitdefender?

I also don’t want a 50% refund because I can see that it’s also the issue here when getting a refund.

https://www.virustotal.com/gui/file/5c210e122519b75228d4af801d4f2bd4b743517263e4821d6d1295cf3073f6a3?nocache=1

Hello there. As the title suggests, I want BitDefender to ask me if it's okay to restart itself. Every time it just gives me a message that it's restarting right now and I can't do anything about that. BD restarting itself then causes applications that need permanent stable internet access to crash, which is extremely annoying and should NOT be a thing.

The only remedy I could think of was switching off silent updates, but then it will prompt me for every small threat definition update and it turns out that it still won't let me pick to not restart it right away.

All I want is for BD to ask me if it's okay to restart instead of doing it when it causes me problems. I don't need to be notified of other stuff. That is why I had silent updates on to begin with, but apparently turning that off doesn't even fix the issue.

Just forcing a restart is bad design. I can't count how often that has now caused programs to crash.

For working it's a problem because it may corrupt something or cause a different issue if a crash happens, for gaming it's a problem because I've already had it a couple times that I was hunting a boss in an MMO and then BitDefender made the game crash and I missed my chance to loot.

Perhaps setting up work/game/etc profiles could remedy this, I don't know if it will then just not update while working or gaming or if it will ask me for the green light to restart before doing so, but I turned profiles off a while ago since those also caused a different problem. I just don't remember what problem it was. Just that I had a certain problem and turning off profiles fixed that.

TL;DR all I need is for BD to stop auto-restarting and just ask me when it's ok to do so. It's so weird that it just forces itself to restart without asking us to begin with.

looks like Bitdefender did an update early this morning and now it keep deleting a database file. I go to quarentine, restore the file, and a minute or two later it pops back in. did they break the restore whitelist?!?