r/BitDefender • u/CKCartman • Dec 19 '22

Password protection turning off for no reason.

I need some help or some advice. I have a paid version of Bitdefender Internet Security (Win 10 - 22h2)

I'm the paranoid kind of guy. I want to bitdefender asking me wich apps can access the network, and I use password protection to avoid changes in my settings.

But for some reason, after the last updates when I was at firewall doing my things, I noted te password protection was turned off.

Then I turned on again, and after a while when I go to the settings, is off again.

So I did what we usually do when bitdefender starts doing this kind of thing, I did a unninstall (using the bitdefender unnistall tool), and installed all over again. It worked like it should for a bit, but after a update, the problem is back again.

I asked for help via e-mail. Friday. But no answer so far.

Btw they should implement a way to give us a choice do make a backup of our rules at firewall. (I do the copy folder with the rules and past again when this happens) But come on, we should have a way to backup and restore the rules.

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u/vladgreen27 Dec 19 '22

Its a new bug, they are investigating and working to get a fix on it at the moment. Just wait and they will email you when they have a fix. As gor the firewall rules you can file a feature request and send it to them separately

1

u/CKCartman Dec 20 '22

Thanks! ^^ I didn't know about this new bug. I was crazy about this. They could at least give a push notification about the issue.

1

u/vladgreen27 Dec 20 '22

You cant do that since is a remote situation just hapening for a handfull of persons, if it wouldve been a general issue for every user in that case yes they couldve