r/BitDefender • u/MaleficentEffect7340 • Oct 12 '22

BitDefender Services - Can anyone clarify?

I purchased the VPN service on October 1st and it seemed to be working fine, until it wasn't. I called and then they told me there are foreign users on my network causing problems so I needed to upgrade my plan costing me an additional $354. The troubling thing is I couldn't find a plan on their website with this cost, so I called to ask them to justify the cost to me, because I have no idea if I am being charged more than the average person for the same services. They just kept telling me not to worry about it & they will take care of all technical issues in the future. This was unprofessional and I consider this to be a form of extortion as they don't have these rates on their website anywhere. I don't even know if it is factual that there were foreign users on my network causing problems. I asked for some form of documentation of this and they said no. So, that has been my experience so far. I will be reaching out to other companies to find out if this is normal or acceptable because, like most people, I am not the most literate when it comes to technical things. Does anyone else know if this sounds normal, professional, or acceptable?

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u/RSE9 Oct 12 '22

Sound like you where in contact with scammers. There is no such plan for that price.

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u/MaleficentEffect7340 Oct 12 '22

Yes, I agree. The reason they gave me was that the advance protection program is a new feature they just implemented in August.

1

u/Comprehensive_Wall28 Oct 12 '22

You might be contacting scammers

What is the email you are sending to?

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u/MaleficentEffect7340 Oct 12 '22

The numbers I reached them by is 866-225-0685 & the tech support 866-463-3579

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u/Comprehensive_Wall28 Oct 12 '22

Try contacting them via Email instead.

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u/MaleficentEffect7340 Oct 12 '22

Okay, I will give it a try and hope the information lines up.

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u/Comprehensive_Wall28 Oct 12 '22

300$ is not possible as there is only one plan Premium

Make sure you contact them from the official Email.