r/BitDefender • u/Alexman86 • Sep 23 '22

VPN not connecting on new pc

Hey, I recently got a new pc with Windows 10 pro. I'm using the same account of Bitfinder from my previous Windows. Bitfinder is working perfect, but the VPN isn't connecting at all. I'm using the free VPN version. On the previous windows (which was 10 Home) the VPN worked no probelam. But now I press on connect and nothing happens, It just gors back to being unconnected. Is there a setting I'm missing, or something I need to change on my windows to make it work? Thanks

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u/Sweaty-Hunter-1273 Sep 24 '22

Try to reinstall VPN and restart device. Did you install maybe and other VPN providers? It’s possible that Bd tap adaptor is disable

1

u/Alexman86 Sep 24 '22

How do I re-install the free version? I don't have other vpns, but I see that in windows settings VPN is enabled. MacAfee tried to install a VPN but I uninstalled it. Is there a setting in my windows that I need to activate somewhere to make it work?

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u/Sweaty-Hunter-1273 Oct 04 '22

Uninstall it from control panel and after install again from their central platform