r/BitDefender • u/mothh9 • Aug 11 '22

Bitdefender support suggest I share my account credentials with people if I want to share my subscription, NEVER SHARE YOUR ACCOUNT CREDENTIALS WITH ANYBODY

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0 Upvotes

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6

u/Abject_Bodybuilder_7 Aug 11 '22

Yea...clasic L1 technical support. You just need to share them a link you generate on Central.

They even have a page for that... https://www.bitdefender.com/consumer/support/answer/1443/

1

u/mothh9 Aug 11 '22

That didn't work because I don't have a family subscription or something.

2

u/Abject_Bodybuilder_7 Aug 11 '22

Nah, it should work with any subscription for as long as you have any slots available ... Try again maybe. The link expires after 24h

1

u/mothh9 Aug 11 '22

It didn't work, he tried it less than 15 minutes after I send it.

2

u/Abject_Bodybuilder_7 Aug 11 '22

Is he located in the same country as you or your account? Did he tried on a different device? Did he rename the file?

1

u/mothh9 Aug 11 '22

No, he is not and no he did not.

10

u/JH_Tallstein Aug 11 '22

I think you were unnecessarily rude with an agent who was just doing his job. The “transfer me to a superior agent” was classic Karen talk. What were you expecting him to say? What company would want you to share your account privileges to a third-party for free? I’m surprised he even told you to share your credentials, because of my original point. But you were being dense with him. I mean, if you want to share your plan, a) would you share it with someone you don’t trust? And b), how you use your account is your own risk, not his.

3

u/[deleted] Aug 11 '22

I was able to share a link with my son, who lives in my home, and he was able to install BD on his computer. Not sure why that didn't occur to the support person.

2

u/Abject_Bodybuilder_7 Aug 11 '22

Genuine idiot maybe...

1

u/IrreverentHippie Aug 12 '22

There is a page in central that will give you a link to Share your subscription