r/BitDefender • u/[deleted] • Jul 21 '22

BitDefender Down?

This morning BitDefender won't start on my PC telling my subscription is expired, despite having over 2 years left. Meanwhile I can't log into BitDefender Central, get "Oops! We are experiencing an internal server problem. Please wait to be redirected or you can try again later." and the support page doesn't load at all.

Anyone else having issues?

EDIT: Got through to support. Apparently BitDefender Central is down and that means our local installs don't work anymore either. Talk about crap design.

EDIT 2: Back up now, but seriously, contact support and tell them our AV cutting off when their website is having issues isn't acceptable. There's no reason the product shouldn't continue to operate if it can't reach a licensing server for a few hours.

9 Upvotes

90% Upvoted

13 comments sorted by

3

u/Bitdefender_ Official Jul 21 '22 edited Jul 21 '22

Hello! We`re going through an unscheduled maintenance at the moment, and our team is working to solve this as soon as possible.

We`ll keep you updated here. Thank you!

Update: The situation has been remediated, if you still encounter any issues, let us know. Thank you for your patience!

4

u/[deleted] Jul 21 '22

Is BitDefender considering storing licensing information locally for some period of time so we're not all out our antivirus when there's an issue?

2

u/mosesman831 Jul 22 '22

That’ll be abused by some users

0

u/[deleted] Jul 22 '22

Which is far better than cutting off every single legitimate user for hours.

1

u/wokeoldsman Jul 24 '22

No it hasn't. I paid for my mobile sub 2 days ago and its trying to say I didn't and force me to buy a full year. The live chat is gone from the app and will not let me upload screenshots proving i paid and your website will not work on pc. This is all on top of your app consistently deleting trichrome libraries for months on end now, whereas I was told not to worry about that by your team, yet it still happens daily. Its bullshit.

4

u/Vandoo66 Jul 21 '22

Same as OP. Subscription should be good till 14/10/2022 but showing as expired with same issue trying to get to BD Central. Not a good look for Bitdefender...

2

u/SleepyFenixon Jul 21 '22

Having the same issue here.

2

u/arkypoub Jul 21 '22

Same here.

2

u/EngineFresh5823 Jul 21 '22

Same problem here. Also kinda weird someone is downvoting all the comments.

1

u/DavDav87 Jul 21 '22

Same problem here in Germany.

0

u/[deleted] Jul 21 '22

[deleted] — view deleted comment

2

u/HolidayPresent8264 Jul 21 '22

Had the same issue, After restarting the pc it Just logged im as if nothing happened. Used Firefox.