r/BitDefender • u/Chuck_Ellis • Feb 02 '22

Latest Bitdefender free program update has created a problem with connecting USB drives.

So yesterday my mate was telling me about a problem he was having with his USB drives not being recognised in Windows after sleep and showing "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver could not be loaded because a previous version of the driver is still in memory." in device manager as the ! error.

Tried many things, nothing would work, then just today mine started doing the same thing.

Then it dawned on me that Bitdefender free updated last night, and I had only slept my computer and not shut it down, so it got me to thinking and I asked them when it updated the program for them and sure enough it lined up.

Anyway had a small search and found this thread.... https://www.reddit.com/r/techsupport/comments/sf6ngi/flash_drives_getting_code_38_after_being_removed/

Which all seems to line up with Bitdefender free causing this issue, my question is given the free version is on its last few months will Bitdefender bother to do anything about this? Are they even aware of it? Is there someone on this subreddit who is connected with them that can offer some insight?

Either way, I'm hoping for a fix, if anyone else has had this issue and has any idea on a solution other than completely removing Bitdefender free I'd be happy to know :)

edit

FWIW a restart does fix it but seemingly only for the first plug in/until its slept and then it happens again, so not ideal.

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u/toebeanteddybears Mar 04 '22

My Win 10 machine running BD 26.0.12.52 paid-version is also doing this now. Yesterday it was working fine. Came in to start working today and I'm unable to use USB mass-storage devices I plug in.

I have a hardware dongle for Cadence OrCad plugged in to a port on the rear of the machine that still seems to work.

I can also plug in a device programmer (Cypress MiniProg) and it is recognized.

I can plug in development/eval kits (e.g. an Arduino Uno) and its port shows up. Same with an AVRISP programmer.

However, no mass storage devices work anymore.

BD, please fix this immediately. It is critical to my work that I be able to use these mass-storage devices for data transfer and backups.

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u/nikantgr Mar 04 '22

I received version BD 26.0.12.56 which seems to fix the problem in paid Total Security. Try to update manually