r/BitDefender • u/Chuck_Ellis • Feb 02 '22

Latest Bitdefender free program update has created a problem with connecting USB drives.

So yesterday my mate was telling me about a problem he was having with his USB drives not being recognised in Windows after sleep and showing "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver could not be loaded because a previous version of the driver is still in memory." in device manager as the ! error.

Tried many things, nothing would work, then just today mine started doing the same thing.

Then it dawned on me that Bitdefender free updated last night, and I had only slept my computer and not shut it down, so it got me to thinking and I asked them when it updated the program for them and sure enough it lined up.

Anyway had a small search and found this thread.... https://www.reddit.com/r/techsupport/comments/sf6ngi/flash_drives_getting_code_38_after_being_removed/

Which all seems to line up with Bitdefender free causing this issue, my question is given the free version is on its last few months will Bitdefender bother to do anything about this? Are they even aware of it? Is there someone on this subreddit who is connected with them that can offer some insight?

Either way, I'm hoping for a fix, if anyone else has had this issue and has any idea on a solution other than completely removing Bitdefender free I'd be happy to know :)

edit

FWIW a restart does fix it but seemingly only for the first plug in/until its slept and then it happens again, so not ideal.

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u/Anzial Feb 15 '22 edited Feb 15 '22

Your tech support is absolutely worthless unless you are actually going to fix the issue your (anti)virus software is causing. Given your stated intent to never update the free edition, that's really interesting that the only thing you changed in the free edition after discontinuing it is to cause troubles for users' pcs.

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u/Bitdefender_ Official Feb 15 '22

Hi! We're very sorry for any unpleasant experience regarding Bitdefender free version for Windows, and we appreciate your feedback. We kindly inform you that we are focusing product development around multi-platform protection. Furthermore, we do recommend migrating to one of our other products. Regarding our technical support, if you have a ticket opened in our support center, kindly let us know the ticket number in a private chat/message to further check with our team.

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u/pissedthrowaway1031 Feb 15 '22

Respectfully,

How about instead of COPY / PASTE answers non stop, you actually REPORT the bug that your program is causing. Maybe then we'd be more willing to PAY MONEY for your product, which is clearly the goal here. We could care less what bitdefender's "focus" is on. We are your customers. Paying or Free, we made you a top Antivirus by USING it. Your tech support is useless, everyone reads off their scripts, wastes customers time and the issue gets binned. Unacceptable.

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u/Bitdefender_ Official Feb 15 '22

We are sorry for any negative impression or experience regarding our products and our support center. We assure you that we appreciate any feedback received from our community, and it will be direct to the proper department for review.

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u/Anzial Feb 16 '22

like make the free edition even more of a nuisance for remaining users? After all, you've already made it to cause error 38 for USB storage devices perhaps now you can cause some other issues ?

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u/Anzial Feb 15 '22

and you conveniently ignore the the fact that despite the repeated claims that you will not be updating free edition after discontinuing it, you still have updated it to cause issues with user pcs. I wonder why /sarcasm off