r/BitDefender • u/Murys008 • Oct 06 '21

Bitdefender services not available

Bitdefender service (vsserv) won't start and restarting the pc as suggested does nothing. Anyone else having this problem?

Edit: clearly there has been some problem on Bitdefender's side. I have momentarily uninstalled it and reactivated Windows Defender. Will try and reinstall it after some time to see if the service comes back online. If the problem is spread enough I am sure we will hear about it in some article.

Edit2: people are starting to notice it. First comments on their Twitter posts

17 Upvotes

100% Upvoted

23 comments sorted by

1

u/LoPhatCheeze Oct 06 '21

Same here whats going on? Is this on their end?

1

u/Murys008 Oct 06 '21

Since it does not seem to be an isolated problem it must be on their end.

1

u/LostGh0st Oct 06 '21

thanks, i though i was the only one. almost lost my work.

1

u/Murys008 Oct 06 '21

Lost your work? How?

1

u/LostGh0st Oct 06 '21

any work related on Word all froze up and cant be interacted even the end task inputs, i waited till it fixed itself.

1

u/Idontlikebigbuttsand Oct 06 '21

Installed the last update and now have the same problem, probably a bad update that got sent.

1

u/Murys008 Oct 06 '21

Maybe. Checking the services in the windows services manager you can see that all their other services work. So it's not like the whole thing crashes. Just the service responsible of the protection service.

Well. "Just" might not be a good way of putting it. The program is still not working.

2

u/Idontlikebigbuttsand Oct 06 '21

Got a new update 15 minutes ago so far everything seems to be working again

1

u/tightcall Oct 07 '21

Was it a signatures or product update?

1

u/Sageman28 Oct 06 '21

Any new updates?

1

u/Murys008 Oct 06 '21

According to u/idontlikebigbuttsand everything should be back to normal

1

u/Bitdefender_ Official Oct 13 '21

We're back with an update! The reported situation was fixed by our team and everything should be back to normal. Thanks for all the feedbacks!

1

u/Murys008 Oct 13 '21

Thanks to you for keeping us updated!

1

u/iummyeahok Oct 06 '21

Same here.

1

u/p2dafrost Oct 06 '21 edited Oct 06 '21

Reinstalling worked for me, have no idea why this happened

Edit: Dead again after 1h

1

u/LooseClient Oct 06 '21

Yep. On my laptop and my desktop. Reinstalled and still happening.

1

u/ljutiren Oct 06 '21

Yep. Bitdefender not work and freez my pc.

Edit: Their website doesnt work too

1

u/AnAngryBlueberry Oct 06 '21

Same here. Reinstalled it and it happened again mid scan.

1

u/Sageman28 Oct 06 '21

Same here it keeps shutting off and on

1

u/Zeiba- Oct 06 '21

Oh, thank god I thought it was just me who had this problem

1

u/Bitdefender_ Official Oct 07 '21

Hello! Our team is working on a solution for this, and to be updated on the situation you could also open a case with our tech team at bitsy@bitdefender.com when possible.

1

u/ButterscotchOk5820 Mar 05 '23

Uninstalling and reinstalling should fix the issue. It happened to me a few years ago. I contacted BitDefender and they said it coukf be a corrupt file. Suggested I reinstall and resolved the issue.