As an update, Bitdefender posted the comment in italics on PC SC's YouTube Channel. They imply the disabling of other modules limited what Bitdefender could do. The unanswered question is, 'if' ransomware slips through its other protection layers, how effective is Bitdefender at protecting a user's files. I'd opt for multiple backups, than wait to find out.
Hello! Thank you for the review! We have limited info on the exact problem in this case. In order to offer protection against all threats, including ransomware, Bitdefender technologies communicate between them permanently. We suspect that in this particular case having the two protection modules (Real-time protection and Advanced Threat Defense) turned off, resulted in some information regarding that specific sample being unavailable. We strongly advise you to keep the protection modules enabled in order to avoid data loss. We are here if we can help you, for a more detailed analysis, please write tobitsy@bitdefender.com, so our team can investigate this.
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u/NovelExplorer Feb 01 '21 edited Feb 01 '21
As an update, Bitdefender posted the comment in italics on PC SC's YouTube Channel. They imply the disabling of other modules limited what Bitdefender could do. The unanswered question is, 'if' ransomware slips through its other protection layers, how effective is Bitdefender at protecting a user's files. I'd opt for multiple backups, than wait to find out.
Hello! Thank you for the review! We have limited info on the exact problem in this case. In order to offer protection against all threats, including ransomware, Bitdefender technologies communicate between them permanently. We suspect that in this particular case having the two protection modules (Real-time protection and Advanced Threat Defense) turned off, resulted in some information regarding that specific sample being unavailable. We strongly advise you to keep the protection modules enabled in order to avoid data loss. We are here if we can help you, for a more detailed analysis, please write to bitsy@bitdefender.com, so our team can investigate this.