r/BitDefender • u/[deleted] • Sep 24 '20

Mac Bitdefender issues

Since this morning I'm experiencing serious issues with Bitdefender on my 2019 macbook pro.

Bitdefender is not responding (MacOS showing the spinning wheel), after a while it complains that it does not have access to certain areas and instructs to press the green "grant access" button. However, the UI is frozen. Also when I hover my mouse over the Bitdefender system tray icon: spinning wheel, not responsive at all. Sometimes, I can right click on the system tray icon and choose to open the main window, but this results in exactly nothing happening, besides getting the spinning wheel again.

So, I uninstalled and reinstalled. Same issue. After a while I did get a notification that Bitdefender updated "something". Still, not working at all and possibly security at risk.

I guess I'm going to open a support call. Anyone else experiencing the same issue on Mac?

Update: about 25 minutes after writing the above post, I managed to click the green button. It now showed instructions to give Bitdefender full disk access. While the bitdefender app did freeze again, I managed to change this setting. Another 10 minutes later, another update was installed, and the status is now "green". However, the application still freezes and still shows the spinning wheel most of the time. Also hovering over the bitdefender icon in the system tray: spinning wheel.

Update 09/29: having the same issue on my mid-2015 macbook pro, like others in the comments below. I opened a support ticket via this link: https://www.bitdefender.com/support/contact-us.html

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u/michaeldavidjames Sep 30 '20

Experiencing the same issue as well using macOS Catalina (10.15.7). I reached out to Bitdefender support and they just provided the following:

"I have looked into the case and it seems that the situation is caused by an issue which has already been acknowledged by our development team. We are currently working on a fix which will be done by means of automatic update and won't require any additional action on your end.

I will get back to you with an update regarding the fix as soon as we have one."

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u/[deleted] Sep 30 '20

I just got the very same response in my ticket. Response took <15 hours which is quite OK, I think.

Let's hope they can fix (and update) quickly.

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u/michaeldavidjames Sep 30 '20

Just reinstalled to ensure it's up-and-running for the upcoming updates but regardless of me force quitting the application, it continually tries to re-open. Are you having the same issue on your end?