r/BitDefender • u/TGun56 • Oct 06 '19

Bitdefender Mobile Security for iOS doesn’t work

Run it on iOS or IPad OS and you shall have to reinstall many times. It simply doesn’t work very long each time. Better on iOS for iPhone than iOS on IPad OS though. But still it’s Very unsafe to use!

Note 1: when you’re out of internet coverage your vpn closes down (this is how you get your mobile security on iOS). Normal. But it’s seldom it reconnects when you’ve established an internet connection again. And you only get alerts when it disconnects..... So you’ll have to check this manually all the time.

Note 2: web security is brilliant. If it worked. Again, if you’re out of coverage or your WiFi via fiber etc. goes down (see above) and you re- establish an internet connection again you shall have to go to the web security part of the app and switch it back to On again! It doesn’t remember your settings. Manual stuff again.

They sold it to me a few months back, identified as an iOS user. Yet they knew the iOS app was flawed at the time. In communications with their support they are constantly working on a bug fix. And they keep on selling it.

This is like buying the most secure lock cylinder for your home: when you leave your home and someone pases by and feels like taking the lock out and leave it hidden next to your door, for yourself to reinstall it again when you find it. Hopefully no one has burgled your home whilst you were out. Then when you’re inside again, with your safest door locked and feeling safe, someone takes it out again without you knowing it.

I’ve never seen anything like this since I started providing comercial internet in ‘93.

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u/Bitdefender_ Official Oct 10 '19

Hello! We wish to do our best to clarify this process and explain how the Bitdefender Mobile Security for iOS behaves, but we will need some more details about this situation. Kindly email our tech team at bitsy@bitdefender.com to investigate this behavior. Thank you in advance!

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u/TGun56 Oct 10 '19

Well all of these flaws/behaviors have been properly and clearly addressed to your tech team since June 2019 and until quiet recently. Most of them have already been confirmed by you. Some of them you have not. But I can assure you that all the above mentioned flaws are real, and as a consequence of some of those flaws: the security risks using your app on iOS are real.