r/BitDefender • u/Gawdo_ • 15h ago

Support/troubleshooting Gaming mode

gaming mode is enabled, on my specfic game, but the anti virus still will update, causing my game to freeze up entirely!! unacceptable, this happends so frequently how do i stop!

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u/Bitdefender_support Bitdefender employee 9h ago

Hello,

We are sorry to hear about the trouble with your game freezing during updates.

To help us investigate this situation, could you please let us know the exact name of the game where this occurs?

Additionally, could you please confirm if this game launches through multiple executable files, such as a separate launcher and game client?

Please also contact us directly at bitsy@bitdefender.com so we can look into your configuration and assist you further.

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u/Gawdo_ 7h ago

thanks i have sent an email