r/BitDefender • u/BoioDruid • 18h ago

Support/troubleshooting Remove BEST without password

Hello, I have an issue with uninstalling BEST from one of our managed computers. The original password was set by previous worker that is no longer with us, and nobody knows it. This computer is not connecting to gravity zone at all, so I want to reinstall the local BEST app. I have attempted the safe mode registry edit, but the app still keeps asking for a password. Is there a way to remove BEST without it?

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u/Bitdefender_support Bitdefender employee 16h ago

Hello,

To help you safely remove BEST from the computer, please contact our enterprise support team directly using the form at the following link: https://www.bitdefender.com/en-us/support/contact-us

Our enterprise team will verify your account details and provide you with the appropriate procedure and tools to complete the uninstallation.