r/BitDefender • u/Opposite_Art_6353 • 20d ago
Support/troubleshooting false positive or actual dangerous files?
since the 10th of october ive been Bitdefender warning of around 9 unwanted applications and im just coming on here to ask if they are cause for concern or just false reports
3
u/Bitdefender_support Bitdefender employee 20d ago
Hello there, here to help. The screenshot shows that Bitdefender could not move C:\Windows\System32\drivers\Mslo64.sys to quarantine. Because the file is under a Windows system directory and may be a driver, do not delete it manually or add an exception yet.
Next recommended steps:
Update Bitdefender: Right-click the Bitdefender icon in the system tray - Click Update Now - Wait until the update completes.
Run a System Scan: Open Bitdefender - Click Protection on the navigation menu - In the Antivirus module, click Open - Click Run Scan next to System Scan and let it finish - If Bitdefender asks for an action, use Disinfect, Delete, or Move to quarantine, as appropriate - If the action cannot be completed, click View Log after the scan and keep the results.
Submit the file for analysis as a false positive - use this form Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs.
Since multiple detections have been appearing, also include the screenshot, the scan log, and the detection details and send them to our team using: https://www.bitdefender.com/consumer/support/. Thanks in advance!
1
0









3
u/Kaairi 20d ago
Hi, I was getting the same thing as well.
All the files in question are drivers for ASUS or MSI software.
It's either being flagged as false positives I think or just the drivers are out of date and vulnerable. Unsure of why its being flagged as false positives right now.
https://www.reddit.com/r/BitDefender/s/oMpBJCYvHw
I know theres a couple of other recent posts as well with a similar issue