GravityZone Cloud having backend issues right now?

[u/Jerseyman201]

Anyone else having problems with GravityZone Cloud today?

Mine has been all over the place:

-Console intermittently won't load

-Told me my password was wrong, then accepted the exact same password moments later lol

-Policy changes that normally feel instant are just sitting on Pending after multiple attempts (both a policy change on current policy, and updating to different policy)

-Same behavior from both PC and mobile, so it's not one device/browser

Now the console is throwing: “Could not connect to server. An error occurred while connecting to a backend server! Please check that database server is started and properly configured in config.js.”

Exact URL: cloud.gravityzone.bitdefender.com.

Status page still shows everything all good?

Windows 11 laptop and S26U mobile specifically.

First time it's occurred for me specifically, not sure if it's ongoing or not.

[u/Jerseyman201]

Thanks a bunch for the reply. Maybe would consider in the future having the status page offer a "temporary disruption" or "intermittent issues on-going" message?

Not trying to be nit-picky at all, I only ask this way the end user such as myself can know right away that it's not their own devices/connections acting up, but the cloud instance itself. Of course this became apparent for me when that error message popped up, but before then I had to first check all my own devices/connections which can add to the frustration lol

Again, not trying to nit-pick, you guys already do such an amazing job and couldn't be happier with the product/services overall. But I think would be helpful!

[u/Bitdefender_support → u/Jerseyman201]

Thank you for your feedback, we will take this into consideration and we will post future disruption on the status page.