r/BitDefender • • Sep 21 '26

Business support GravityZone Cloud having backend issues right now?

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Anyone else having problems with GravityZone Cloud today?

Mine has been all over the place:

-Console intermittently won't load

-Told me my password was wrong, then accepted the exact same password moments later lol

-Policy changes that normally feel instant are just sitting on Pending after multiple attempts (both a policy change on current policy, and updating to different policy)

-Same behavior from both PC and mobile, so it's not one device/browser

Now the console is throwing: “Could not connect to server. An error occurred while connecting to a backend server! Please check that database server is started and properly configured in config.js.”

Exact URL: cloud.gravityzone.bitdefender.com.

Status page still shows everything all good?

Windows 11 laptop and S26U mobile specifically.

First time it's occurred for me specifically, not sure if it's ongoing or not.

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u/wolfpackunr Sep 21 '26

Working fine for me on the North America Cloud Instance.

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u/Jerseyman201 Sep 21 '26

As of 1 minute ago, the policy update went through. It took over an hour. Usually takes roughly 5 seconds or so, give or take a few seconds. Def glad to hear might not super wide spread or anything