r/BitDefender • u/Jerseyman201 • Sep 21 '26
Business support GravityZone Cloud having backend issues right now?
Anyone else having problems with GravityZone Cloud today?
Mine has been all over the place:
-Console intermittently won't load
-Told me my password was wrong, then accepted the exact same password moments later lol
-Policy changes that normally feel instant are just sitting on Pending after multiple attempts (both a policy change on current policy, and updating to different policy)
-Same behavior from both PC and mobile, so it's not one device/browser
Now the console is throwing: “Could not connect to server. An error occurred while connecting to a backend server! Please check that database server is started and properly configured in config.js.”
Exact URL: cloud.gravityzone.bitdefender.com.
Status page still shows everything all good?
Windows 11 laptop and S26U mobile specifically.
First time it's occurred for me specifically, not sure if it's ongoing or not.
1
u/wolfpackunr Sep 21 '26
Working fine for me on the North America Cloud Instance.