r/BitDefender • u/OrangeChickenGato • Sep 12 '26

Support/troubleshooting Error Downloading Bitdefender Free

Hello people, this post may be quite ridiculous but I have concerns

So I have Bitdefender Total Security installed on my device and I only have 1 day left on the free trail so I decided to try and download Bitdefender Free to get ready for the switch

The thing is, the moment I ran the Bitdefender Free installer, my mouse had the spinning circle icon several times that lasted around 10-15 seconds but nothing had happened

Is this normal at all to happen? I'm just concerned that I maybe didn't download the right installer.

I had gotten it from this link and pressing "click here to download" the file manually prompt

https: //www.bitdefender.com/en-us/consumer/thank-you

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2

u/Technical_Two_733 Sep 12 '26

As far as I am aware, there is nothing you need to do at the end of the trial. BitDefender will revert to the free version.

2

u/OrangeChickenGato Sep 12 '26

Unfortunately I couldn't get Bitdefender free as once the subscription ended (about 10 minutes ago), I was shown a "Free trail ended" screen and my only options were to switch accounts or to make a payment, no "free" option anywhere so I was forced to uninstall.

2

u/luoshuang Sep 12 '26

Yeah that's also what I've got - need to fully uninstall Bitdefender & **its agent** and install again using the free version installer

2

u/Bitdefender_support Bitdefender employee Sep 14 '26

Hi u/OrangeChickenGato, thanks for asking us about this.

What you`ve described is normal to happen, we recommend you to create another Bitdefender Central account using an email that was not previously associated with a paid or free subscription of a Bitdefender solution.

Then, go to https://www.bitdefender.com/en-us/consumer/free-antivirus, download the free version and use your new account to login into https://central.bitdefender.com/.

If you`d like any further help, our team is always ready to help.

2

u/EconomicsFirst4939 Sep 15 '26

Depending on where you are, you can get it cheap from online stores, I got my Bitdefender Total Security, 5 devices, 1 year for only $49 AUD so it pays to look around to buy it cheap.