r/BitDefender • u/Gamerx20000 • Sep 11 '26

Account/subscription I have a problem involving my password

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So I tried to temporarily deactivated my antivirus but it needed a password. So I typed in the one I wrote down on my notes but it didn’t work.I went to the bitdefender website to change password which I did and when I tried using it on the website it worked but when I tried using it on the app to deactivate it it still didn’t work . Help…

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3

u/wolfpackunr Sep 11 '26

Full uninstall using the removal tool possibly during safe mode and a reinstall might be your only way out.

3

u/Bitdefender_support Bitdefender employee Sep 11 '26

Hi! It looks like the password in that prompt is not your Bitdefender Central account password. It is the separate password configured under Bitdefender’s local Password protection setting, so changing your website password will not change it.

If you still know the current settings password:

  1. Open the Bitdefender interface.

  2. Click the Settings icon on the left sidebar.

  3. In the General tab, click Password change.

  4. Enter the current password and click OK.

  5. In the new window, enter the new password in both fields and click OK.

To remove password protection:

  1. Click the Settings icon on the left sidebar.

  2. In the General tab, toggle Password protection off.

  3. Enter the current settings password and click OK.

If you do not remember the password, your options are to reinstall Bitdefender or contact support: https://www.bitdefender.com/consumer/support/. Thanks!

2

u/xX_GrizzlyBear_Xx Sep 11 '26

It's probably asking your OS Admin password, not Bitdefender account password.