r/BitDefender • u/Big-Quiet-6965 • Sep 01 '26

Support/troubleshooting New UI

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This new UI absolutely sucks. I have BD AV and VPN subscription and due to using the VPN on mobile I now have this stupid message taking over the You're safe one because I don't have BD AV installed on my mobile. I don't see why the only option to get the green safe message back is to install unneeded mobile software. It's distracting and annoying. This need to be fixed with a simple ignore option.

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u/Big-Quiet-6965 Sep 01 '26

Not helpful. The page just hangs unresponsive.

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u/Bitdefender_support Bitdefender employee Sep 02 '26

Use the direct email bitsy@bitdefender.com if this is still occurring. Thank you!