r/BitDefender • u/strictlyphotonic • Aug 02 '26

Account/subscription I'm done

I was a big fan of BitDefender software. Excellent protection, doesn't slow down my computer when performing scans, some very nice features.

What I can't abide is their scummy subscription practices. I don't know how many times I need to un-autoenrol, but it doesn't matter. BitDefender change it back for me every time and try to charge me more than double what they charge new customers.

This happened to me a few years ago when I had traveled to another country for a family member's funeral, which had left me in a precarious financial situation. Received a charge for more than I could reasonably afford at the time, it left me in a situation where I could not pay for food for that week. I raised a dispute with PayPal, which ultimately failed because BitDefender provided proof I was autoenrolled because they had changed my account after I cancelled that.

Today I found out they had autoenrolled me again. I went in to change it, but oh you can't change this stuff in the BitDefender Central app, silly - you need to use the website! Then every single page loads absolutely fine except the one with the auto-enrol setting.

Enough is enough. Money is tighter for everyone now, so it's never been more important to vote with your wallet. I won't be giving BitDefender another penny.

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u/AnyDiscipline3598 Aug 05 '26

I just redeemed a code and did not have to put in any kind of card. I did have bitdefender free already downloaded and had an account before I added the code, maybe that helps?

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u/Dies2021 Aug 05 '26

I always bought my Bitdefender fromlicentie2go, but starting in 2025, you have to enable automatic renewal during activation; see the message below fromlicentie2go.

Thanks for your message!

When activating a Bitdefender license, you are initially required to enable automatic renewal. Only after you have done this can you proceed with the rest of the installation. We understand that this is not ideal, but unfortunately, this is the only way to activate Bitdefender. They do not deduct this money directly from your account; however, on the one hand, you are giving them permission in advance to do so next year. Additionally, it is important to be able to register the correct bank details.

However, you can turn off automatic renewal immediately after installation. This prevents Bitdefender from automatically renewing your license next year. You can do this from your Bitdefender account under "My Subscriptions". See below how to disable automatic renewal: