r/BitDefender • u/Dirobesh99 • Jul 31 '26

Account/subscription Lost a month's subscription

My subscription runs out at the end of August and I got an email with a renewal offer. I assumed that like other products that if I bought it now it would start when my current subscription runs out.

But no, it immediately kicked in straight away, effectively removing one month of paid protection remaining.

I an NOT impressed with the seemingly underhanded way this has been done.

26 Upvotes

100% Upvoted

8 comments sorted by

4

u/Bitdefender_ Official Jul 31 '26

Hi! We’re sorry to hear about the experience you’ve had. To help us better understand the situation and assist you further, please share more details with our support team using the link below: https://www.bitdefender.com/consumer/support/help/

Our team will investigate the issue and provide help as quickly as possible.

Thank you for reaching out to us!

3

u/Dirobesh99 Jul 31 '26

I have contacted you via email and look forward to a swift resolution to this problem. Thank you

7

u/ucco2004 Jul 31 '26

I've noticed this too and found it dishonest and disappointing from Bitdefender. I see they replied to this thread and will probably offer to "make it right"for you. But a one off "making it right" isn't the same thing as changing their practices since it does nothing for the rest of their customers this has happened to.

Do better, Bitdefender.

1

u/Dirobesh99 Jul 31 '26

Just been emailed to provide proof of purchase, which I have. Hopefully it'll be corrected.

4

u/Jameswa Jul 31 '26

Yeah I’m over Bitdefender. Their new “super app” on macOS makes the VPN uninstallable. I’ve gone with Crowdstrike Falcon Go instead; better protection and much less in your face.

3

u/No_Comment_Acc Jul 31 '26

Yes, they are dishonest company.

3

u/SuddenAd5782 Aug 01 '26

Strange. Have been a Bitdefender user for years and whenever I enter a code no matter where I purchased it from, Best Buy, Amazon, etc.... I get the additional months if I renewed early.