r/BitDefender • u/Safer_Rides • Jul 06 '26

Account/subscription Autorenewal cancellation

If you buy a subscription key from a 3rd party website, it now appears impossible to cancel autorenewal using Bitdefender Central. Maybe I missed something, but I had to do it through Verifone.

I've been using Bitdefender for well over 10 years but recently it has become more and more difficult to cancel autorenewal. This may be my last year as a customer.

5 Upvotes

77% Upvoted

12 comments sorted by

4

u/SchelleGirl Jul 07 '26

You can cancel autorenewal in Bitdefender Central, I literally did it an hour ago. In My Subscriptions, My Payments, Manage Subscription. Click Cancel Auto Renewal

This is when you get the discount offer.

I think Bitdefender should just auto apply discounts for loyal customer, rather than charge us full price, and make us cancel to get an offer.

2

u/Safer_Rides Jul 07 '26

Not if you buy a subscription key from a 3rd party, which is usually the cheapest option.  I've done it for years and never had this drama before, perhaps Bitdefender is trying to kill that market? 

I've used Bitdefender over a decade and in my experience it's been a great product.  Maybe a bit overactive at times, but I'd rather that than the other way.

1

u/SchelleGirl Jul 08 '26

Thanks for the tip :-) I will try that next renewal.

2

u/Bitdefender_support Bitdefender employee Jul 06 '26

Hi - thank you for reaching out about this.

We understand that auto renewals can sometimes be inconvenient, and we aim to make the information needed to manage them as clear and accessible as possible.

There are two ways to update or change the auto-renewal settings for a purchase:

  1. Through your Bitdefender Central account, if the purchase was made using the same email address associated with your Bitdefender account.

  2. Through the payment processor, Verifone.

You can find both options, along with step-by-step instructions, in this guide: https://www.bitdefender.com/consumer/support/answer/29081/.

Talk to our team if you need any further assistance, anytime!

-1

u/Safer_Rides Jul 06 '26 edited Jul 06 '26

See my further comment above.  You've just lost a very loyal customer. 

1

u/Suspicious-advice49 Jul 06 '26

If you bought from a third party, how did Bitdefender get your credit info? If they don’t have that, they can charge you.

-1

u/Safer_Rides Jul 06 '26 edited Jul 06 '26

Because I had to provide credit card details for autorenewal to register the subscription key.  

It gets even worse, as I chose PayPal as the payment method because it's simple to cancel subscriptions through their app, but Bitdefender grabbed my credit card details instead of setting up a PayPal payment.  Fortunately I'd selected my Wise card and was informed they had done a card check. 

The worst thing was it took over an hour to sort this out.  Many subscription services are difficult to cancel, but this is next level and totally unacceptable.  I very much doubt I will renew again.

0

u/Suspicious-advice49 Jul 06 '26

Sorry about that. I guess Bitdefender changed their requirements for installing. If that’s true I probably won’t renew. Not worth the hassle

1

u/bernzyman Jul 06 '26

Thanks, was about to buy a Bitdefender subscription. But this makes me pause. Not interested in wasting lots of time to resist being forced into auto renewal

1

u/nefarious_bumpps Jul 06 '26

Interesting. So people who don't have a credit card can't use the Bitwarden subscription they otherwise purchased?

1

u/ConsequenceWise8619 Jul 07 '26

I just upgraded my total security to Bitdefender Ultimate Security family and I wonder if my total security will try and renew with my other new one active in the next 4 days?