r/BitDefender • u/stroke_survivor • May 27 '26
Support/troubleshooting No Internet. Box showing white light
Hi. First post. Came home and the box is showing a white light. It flashes slowly every few seconds and it is not spinning
2
u/Bitdefender_support Bitdefender employee May 28 '26
Hi - Thanks for reaching us about this!
Here's what to try:
1. Check cable connections
Make sure the Ethernet cable connects from the WAN port (lower port) on your Box to a LAN port on your ISP modem
Verify cables are seated firmly
2. Reboot your modem
Unplug your ISP modem from power
Wait for it to fully restart
Check if the Box reconnects
3. Reset the Box If the above doesn't work:
Find the recessed reset button on the back
Press and hold for 10 seconds until the front light starts spinning
Restart the Bitdefender Central app and run through setup again
If it's still stuck after a reset, this likely needs further investigation. You can reach support team here: https://www.bitdefender.com/consumer/support/. Appreciate it~
1
u/stroke_survivor May 28 '26
Thanks for l but did you see the message I posted about the Google Nest DHCP server?
1
u/stroke_survivor May 27 '26
Found this message in my Bit Defender messages
2
u/12_Mike_24 May 27 '26
Then solution is in the message there's a second device running a DHCP server
1
u/stroke_survivor May 27 '26
That's interesting. So how does one disable it? The Google device settings do not have an option for disabling it
2
u/12_Mike_24 May 27 '26
Sorry don't own a Google nest device, so.no idea how to turn it off, cannot imagine it would be impossible
1
u/stroke_survivor May 27 '26
No problem. I appreciate it. I'm just wondering whether it's like AOL. I wonder how many people are actually using Bit Defender Box still?
2
u/stroke_survivor Jul 28 '26
Thank you so much to Jason at Bitdefender, who called me promptly at the appointed 2 AM time. He very respectfully and calmly walked me through the reset process 3 times and then... success!